The Role
The Principal AI Platform Engineer will design and maintain infrastructure for GenAI products, ensuring seamless integration and high performance. Responsibilities include implementing security controls, observability solutions, and optimizing scalability.
Summary Generated by Built In
The Team
This team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products
Job summary
The Principal AI/ML Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.
Key responsibilities.
- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.
- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.
- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.
- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.
Qualifications & Skills
- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.
- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).
- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs.
Preferred experience
- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads.
- Experience with CI/CD pipelines and automation for AI model deployment and platform operations
- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.
#LI-AV1
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Skills Required
- Extensive experience building and maintaining AI platform infrastructure
- Experience with Kubernetes and container security
- Demonstrated expertise in observability and monitoring frameworks
- Experience with AI infrastructure components like vector databases
PointClickCare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PointClickCare and has not been reviewed or approved by PointClickCare.
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Healthcare Strength — Health and dental coverage appear robust, with wellness and assistance programs reinforcing core medical benefits. Coverage quality stands out relative to other benefit elements.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, and flexible work-from-home options are widely available. Occasional extras like summer half‑day Fridays further expand time-off flexibility.
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Flexible Benefits — A customizable mix is evident through remote/hybrid arrangements, day-one eligibility, and a lifestyle or personal spending account. Benefits such as wellness credits and support resources can be tailored to individual needs.
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The Company
What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
