Principal AI Engineer

Reposted 25 Days Ago
Hiring Remotely in USA
Remote
160K-208K Annually
Expert/Leader
Artificial Intelligence • Cloud • Information Technology • Other • Professional Services • Software
Empowering Global Commerce with Trusted Innovative Tax Technology Solutions.
The Role
Lead design and implementation of the enterprise AI orchestration and retrieval platform: build MCP servers, define tool-surface and multi-agent patterns, design RAG systems and chunking, implement routing/context/window management and observability, set evaluation and safety standards, onboard product teams, and mentor engineers to raise orchestration and retrieval maturity.
Summary Generated by Built In

Job Description:

The Principal Engineer, AI Orchestration & Retrieval defines how the enterprise's central AI system is composed – the orchestration and abstraction layers that connect LLMs to tools, data, and one another, and the retrieval systems that ground them. This role sets the strategy and builds the reality for how we build and expose tools (including MCP servers), how we structure retrieval and chunking, and when to rely on specialized sub-agents versus directly exposing tools to a model. 

Essential Job Functions and Responsibilities 

  • Design the orchestration and abstraction layers of the central AI system that connect LLMs to tools, data, and sub-agents 

  • Design, build, and operate MCP (Model Context Protocol) servers and set standards for how tools are defined, exposed, and versioned 

  • Define tool-surface strategy: the optimal number of tools exposed to an LLM, the optimal number of APIs per MCP server, and how to keep tool surfaces coherent and discoverable 

  • Establish when to use specialized sub-agents versus directly exposing tools to a model, and design the corresponding multi-agent patterns 

  • Design retrieval (RAG) systems: chunking strategies, embedding models, vector stores, hybrid/keyword search, re-ranking, and context assembly 

  • Define abstraction layers that decouple product teams from the underlying models, tools, and providers 

  • Build routing, context-window management, and memory strategies for agentic workflows 

  • Define evaluation for orchestration and retrieval quality (retrieval precision/recall, tool-selection accuracy, task success, latency, and cost) 

  • Establish observability and tracing across multi-step agent and tool calls 

  • Address safety, guardrails, authentication, and access control across tools and agents 

  • Partner with product teams to onboard their capabilities as tools and agents into the central AI system 

  • Mentor engineers and raise orchestration and retrieval maturity across teams 

Knowledge, Skills, and Abilities 

  • Deep hands-on experience with LLM orchestration frameworks (e.g., LangGraph, LlamaIndex, Semantic Kernel, or equivalents) and agentic patterns 

  • Direct experience building MCP servers and tool/function-calling integrations 

  • Evidence-based opinions on the optimal number of tools to expose to an LLM and the optimal number of APIs per MCP server, and on overall tool-surface design 

  • A clear, defensible point of view on specialized sub-agents versus direct tool exposure, and the tradeoffs of each 

  • Deep experience with retrieval/RAG: chunking strategies, embeddings, vector databases, hybrid search, and re-ranking 

  • Experience designing abstraction layers and platform APIs that many teams build on top of 

  • Strong understanding of context-window management, prompt/context assembly, and cost/latency optimization 

  • Experience with evaluation and observability for agentic and retrieval systems 

  • Ability to set strategy and standards while remaining hands-on in code 

  • Strong stakeholder collaboration and problem-solving skills 

Education and Experience 

  • Bachelor’s degree in Computer Science, Engineering, or related discipline; advanced degree preferred 

  • 12 or more years of experience in software/AI engineering, with hands-on experience building LLM orchestration, agents, and retrieval systems 

Disclaimer 

The above statements describe the general nature and level of work performed in this role. Other duties may be assigned. 


Vertex Values: Together We Win

We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.


Play to Win or We Don't Play — If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.


Work As a Team, Putting the Customer At the Core — Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.


Achieve Excellence With Integrity, Speed, and Agility — The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way — for teammates, customers, and partners.


Innovate Boldly With a Growth Mindset — Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries — especially where AI can remove friction and unlock value.


Communicate with Care, Candor and Transparency — Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

Pay Transparency Statement:

US Base Salary Range: $159,600.00 - $207,500.00

Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

*In no case will your pay fall below applicable local minimum wage requirements.

Skills Required

  • 12+ years of software/AI engineering experience building LLM orchestration, agents, and retrieval systems
  • Bachelor's degree in Computer Science, Engineering, or related discipline
  • Advanced degree (MS/PhD) in related field
  • Deep hands-on experience with LLM orchestration frameworks (e.g., LangGraph, LlamaIndex, Semantic Kernel)
  • Direct experience building MCP servers and tool/function-calling integrations
  • Deep experience with retrieval/RAG: chunking strategies, embeddings, vector databases, hybrid search, and re-ranking
  • Experience designing abstraction layers and platform APIs for multi-team use
  • Strong understanding of context-window management, prompt/context assembly, and cost/latency optimization
  • Experience with evaluation, observability, and tracing for agentic and retrieval systems
  • Ability to set strategy and standards while remaining hands-on in code; strong stakeholder collaboration and mentoring skills

Vertex, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertex, Inc. and has not been reviewed or approved by Vertex, Inc..

  • Leave & Time Off Breadth Flexible time off, including unlimited vacation for some roles, paid volunteer time, bereavement leave, sabbaticals, and observed holidays is emphasized. Occasional company shutdowns further expand time-away options.
  • Parental & Family Support Benefits span paid parental leave, adoption assistance, childcare support, fertility benefits, and structured return-to-work programs. Backup care and daycare tuition discounts reinforce family-focused support.
  • Retirement Support A 401(k) with employer matching and immediate vesting anchors long-term savings. Profit sharing and defined contribution programs complement financial security offerings.

Vertex, Inc. Insights

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The Company
HQ: King of Prussia, PA
1,700 Employees
Year Founded: 1978

What We Do

The Trusted Leader in Tax Technology. We're Vertex (VERX). A pioneer in tax automation for more than 45 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply, and grow with confidence. Our collaborative, friendly culture is the foundation of everything we do and who we are. We're proud to be an employer guided by a common purpose by building trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains, and inspires talented professionals to achieve their full potential. We employ over 1,500 full-time professionals across three continents: US, Europe, and Brazil. Our software, content, and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide. We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.

Why Work With Us

Innovative, agile, and growth-minded professionals thrive at Vertex. Our remote-first culture offers flexibility and connection, while our focus on indirect tax technology and global expansion creates real impact. With leadership development and a strong emphasis on well-being, careers flourish here.

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