We are looking for a Principal AI Engineer to lead the architecture and deployment of large-scale, LLM-powered conversational Chatbot systems serving both enterprise and consumer use cases.
This is a hands-on technical role focused on building intelligent, autonomous chatbot systems operating in real-time crypto environments. You will define the technical vision and own end-to-end delivery of production-grade conversational AI platforms.
- Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases.
- Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization.
- Design multi-level intent routing, classifier training, and fallback strategies.
- Building dialogue quality evaluation systems.
- Drive automated bad-case discovery, A/B testing, and continuous iteration loops.
- Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.
- PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience.
- Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies.
- Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments.
- Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation.
- Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.).
- Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.
- Experience in top-tier AI labs or Tech industry leaders
- Experience in high-frequency trading, fintech, Web3, or crypto platforms is a strong advantage
- Startups or research-intensive environments preferred; must be comfortable operating with ambiguity and speed
Skills Required
- PhD or Master's in Computer Science, AI, Machine Learning, or related field
- At least 10 years of industry experience
- Deep understanding of engineering complexity behind dialogue systems
- Experience deploying large-scale conversational products in production environments
- Hands-on experience designing intent routing and training classifiers
- Experience building dialogue evaluation frameworks
- Strong experience with automated bad-case discovery and A/B testing
OKX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OKX and has not been reviewed or approved by OKX.
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Fair & Transparent Compensation — Pay is considered competitive or above market, especially in engineering, product, and legal roles across major hubs. This positioning is consistently cited as a major attraction for candidates.
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Healthcare Strength — Role descriptions indicate comprehensive medical, dental, vision, life, and disability coverage, with employer-paid premiums in some cases. Health coverage is highlighted alongside core benefits like PTO and parental leave.
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Wellbeing & Lifestyle Benefits — Allowances for education and fitness, meal perks and snacks, team-building budgets, and structured learning programs are described across locations. These extras enhance the total rewards package beyond base pay.
OKX Insights
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
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