We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
POSITION SUMMARYCVS Health is hiring a Principal AI/Automation Solutions Architect to join the AI/ML Solutions Delivery organization and drive the strategy, architecture, and adoption of enterprise-scale AI, automation, and agentic solutions. The Principal AI/Automation Solutions Architect serves as a senior technical leader and trusted advisor, acting as the critical connection between AI Platform Engineering teams and Product Delivery organizations. This role combines architecture leadership, consulting, solution design, and hands-on prototyping to translate platform capabilities into scalable business solutions while influencing the future direction of enterprise AI and automation platforms.
The Principal AI/Automation Solutions Architect will define and govern reusable architecture patterns supporting use cases such as intelligent automation, conversational AI, agentic data analytics, knowledge management, content generation, correlation and root cause analysis, and enterprise workflow orchestration. Working closely with AI Platform Engineering, Enterprise Architecture, Cybersecurity, IT Operations, and Product Delivery teams, this individual will ensure solutions are secure, resilient, scalable, and aligned with enterprise standards while accelerating adoption of AI-powered capabilities across CVS Health. The Principal AI/Automation Solutions Architect will influence architectural direction across multiple teams, provide technical leadership and mentorship, and help shape both solution and platform roadmaps without direct management responsibility.
KEY RESPONSIBILITIES
- Serve as the primary liaison between AI Platform Engineering teams and Product Delivery organizations, translating platform capabilities into production-ready solution architectures while bringing real-world delivery requirements back to influence platform roadmaps.
- Define, validate, and maintain reusable architecture patterns, reference implementations, accelerators, and solution blueprints for automation workflows, conversational AI, agentic data analytics, knowledge management, content generation, correlation and root cause analysis, and other enterprise AI use cases.
- Lead discovery sessions, architecture workshops, and hands-on prototyping efforts with business and technology stakeholders to evaluate opportunities, demonstrate technical feasibility, and transition solutions to delivery teams for production implementation.
- Provide architectural governance through design reviews, standards enforcement, and advisory services while ensuring solutions incorporate security, privacy, resiliency, scalability, performance, compliance, responsible AI practices, and enterprise architecture principles.
- Communicate architecture decisions, technical trade-offs, platform recommendations, and emerging technology trends to engineers, architects, business stakeholders, and senior leadership while mentoring engineers and architects across the organization.
REQUIRED QUALIFICATIONS
- 10+ years of experience in solution architecture, software engineering, enterprise architecture, or technology consulting with demonstrated ownership of large-scale technical initiatives, architecture strategy, and enterprise-wide decision making.
- Proven success over 9+ years architecting, prototyping, and guiding delivery of AI, machine learning, automation, or agentic AI solutions across multiple business domains and complex enterprise environments.
- 8+ years partnering with platform engineering organizations, product teams, and delivery teams to define reusable architecture patterns, accelerate solution adoption, and influence strategic technology roadmaps.
- 7+ years designing and governing architectures incorporating multi-agent orchestration, retrieval-augmented generation (RAG), GraphRAG, memory frameworks, guardrails, evaluation frameworks, AI governance controls, and large language model integrations.
- 5+ years leading architecture reviews, technical governance processes, design standards initiatives, or enterprise decision-making forums while influencing cross-functional stakeholders without direct authority.
PREFERRED QUALIFICATIONS
- Strong full-stack engineering background with the ability to build working prototypes, evaluate technical approaches, and define solution architectures across APIs, microservices, cloud-native applications, distributed systems, and interconnected platforms.
- Experience with Google Vertex AI, Anthropic Claude, Azure AI, AWS AI services, ServiceNow AI, Databricks, and agent orchestration platforms such as Agent Development Kit (ADK), Mosaic AI, Agent Studio, or comparable technologies.
- Knowledge of prompt engineering, context engineering, harness engineering, multi-agent architectures, semantic retrieval, vector databases, GraphRAG, evaluation frameworks, AI observability, model performance optimization, and enterprise AI design patterns.
- Experience supporting healthcare, pharmacy, cybersecurity, IT Operations, AIOps, root cause analysis, or other highly regulated enterprise environments requiring strong governance, risk management, and compliance controls.
- Demonstrated thought leadership, consulting expertise, and pragmatic technical judgment, including the ability to evaluate competing architectural approaches, communicate uncertainty and risk effectively, and select the most appropriate solution pattern whether AI-driven or traditional automation-based.
EDUCATION
Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).
BUSINESS OVERVIEW
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 10+ years of experience in solution architecture, software engineering, enterprise architecture, or technology consulting, including ownership of large-scale technical initiatives and enterprise decision-making.
- 9+ years architecting, prototyping, and guiding delivery of AI, machine learning, automation, or agentic AI solutions across complex enterprise environments.
- 8+ years partnering with platform engineering, product, and delivery teams to define reusable architecture patterns and influence technology roadmaps.
- 7+ years designing and governing architectures involving multi-agent orchestration, RAG, GraphRAG, memory frameworks, guardrails, evaluation frameworks, AI governance controls, and large language models.
- 5+ years leading architecture reviews, technical governance processes, design standards initiatives, or enterprise decision-making forums.
- Bachelor's degree from an accredited university or equivalent work experience; alternatively, a high school diploma plus four years of relevant experience.
- Strong full-stack engineering background and ability to build prototypes across APIs, microservices, cloud-native applications, distributed systems, and interconnected platforms.
- Experience with Google Vertex AI, Anthropic Claude, Azure AI, AWS AI services, ServiceNow AI, Databricks, and agent orchestration platforms such as ADK, Mosaic AI, or Agent Studio.
- Knowledge of prompt engineering, context engineering, harness engineering, semantic retrieval, vector databases, AI evaluation, observability, model optimization, and enterprise AI design patterns.
- Experience in healthcare, pharmacy, cybersecurity, IT operations, AIOps, root cause analysis, or other regulated enterprise environments.
- Demonstrated thought leadership, consulting expertise, technical judgment, and ability to evaluate competing architecture approaches and communicate risks.
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
