Job Description:
Role Overview:
As the AI Organizational Design Lead, you will report to the Head of Talent & Organizational Effectiveness, with a dotted line connection to the centralized AI Hub. The AI Hub is designed to accelerate enterprise value by creating and building alignment and governance across AI initiatives.
In this role, you will be at the forefront of transforming how work is structured and executed across the enterprise. Your focus will be on designing future-ready organizational models and workflows, while ensuring a smooth, human-centered transition to an AI-augmented operating model.
You will possess deep subject matter expertise and lead strategy for organizational design, stakeholder engagement, capability development, and enterprise-wide adoption, ensuring that AI transformation is scalable, inclusive, and aligned with Vertex’s culture and purpose. You bring a genuine passion for the transformative potential of AI and are energized by the opportunity to shape how it redefines work, unlocks human potential, and drives enterprise innovation.
Key Responsibilities:
1. Lead Organizational Redesign for AI-Augmented Work
Lead and conduct research to understand how AI and other technologies can best augment human work, developing evidence-based frameworks for job design and organizational structure.
Redesign roles, teams, and workflows to reflect the integration of AI in daily operations.
Identify opportunities for task automation, or redefinition in partnership with functional leaders and People and Culture (P+C).
Design target-state operating models that embed responsible AI use into structure, governance, and accountability models.
Collaborate with enterprise architecture, HR, and technology leaders to align organizational design with AI strategy.
2. Drive End-to-End Change Management
Develop and execute the change management strategy for AI workforce transformation—including stakeholder engagement, readiness assessments, communication plans, and resistance management.
Champion a human-centered approach to change, addressing employee concerns and upskilling needs at all levels.
Ensure inclusive transformation by bringing in voices from diverse business units, frontline teams, and support functions.
Embed change agents and champions across the organization to support grassroots momentum.
3. Support the AI-Enabled Transformation Roadmap
Shape the enterprise AI transformation roadmap by integrating redesigned organizational structures, HR interventions, and technology deployment plans.
Collaborate with P+C, IT, and business leaders to sequence redesign phases and align on milestones, metrics, and change management.
4. Executive Communication & Stakeholder Engagement
Serve as a trusted advisor and consultant to C-Suite, business, and transformation leaders on culture, structure, and capability shifts.
Engage senior leadership to ensure sponsorship, alignment, and modeling of AI-enabled behaviors.
Design and facilitate leadership workshops, town halls, and roundtables to drive clarity, conviction, and consistency .
Leverage strong communication and influence skills to inspire cross-functional teams and shape enterprise-wide adoption.
5. Monitoring & Continuous Improvement
Maintain a centralized transformation repository: task redesigns, role definitions, performance indicators, lessons learned, and adoption metrics.
Use feedback loops to refine redesign frameworks and ensure sustainable value realization.
Promote a culture of continuous learning and adaptation as the organization evolves how work is defined, performed, and managed.
Qualifications & Experience:
· Minimum 12 years in organization design, workforce transformation, HR/OD consulting, or enterprise AI programs.
· Deep expertise in org design models, task/job analysis, role redesign, skill mapping, and large-scale workforce transformation.
· Proven experience integrating emerging technologies, especially AI , into work processes.
· Experience leading organizational change initiatives, with a strong preference for candidates holding certifications such as Prosci® Change Management, or equivalent.
· Understanding of AI’s impact on work design, automation, ethical implications—and ability to embed AI responsibly across organizational functions.
· Experience designing and leading cross-functional governance bodies such as steering committees or transformation boards.
· Executive presence with the ability to effectively influence C-Suite and shape strategic direction.
· Bachelor’s degree in Organizational Psychology, Human-Computer Interaction, Industrial-Organizational Psychology, or a related field required; advanced degree preferred.
Pay Transparency Statement:
Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.
Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.
*In no case will your pay fall below applicable local minimum wage requirements.
Top Skills
What We Do
The Trusted Leader in Tax Technology.
We're Vertex (VERX). A pioneer in tax automation for more than 40 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply and grow with confidence.
Our collaborative, friendly culture is the foundation of everything we do and who we are. We're proud to be an employer guided by a common purpose by building trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains, and inspires talented professionals to achieve their full potential. We employ over 1,500 full-time professionals across three continents: US, Europe, and Brazil.
Our software, content, and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide.
We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.
Why Work With Us
Vertex Inc. is a remote-first global organization that stands out for its commitment to innovation, collaborative culture, and focus on employee growth—our cutting-edge tax technology solutions power global commerce and creativity thrive. Join us to make a meaningful impact and advance your career in a supportive, dynamic workplace.
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