Principal Advisor Customer Management

About the Role
In this influential, outward facing role, you will serve as the primary relationship conduit between MISO and key members/market participants, often engaging with senior level stakeholders such as VPs, CFOs, and COOs. You will provide value added support, help resolve policy and operational issues, coordinate with internal subject matter experts, and contribute to strategic initiatives that enhance the MISO member experience.
You’ll also drive collaboration across Regulatory Affairs, Stakeholder Relations, Operations, and Planning teams to support regional goals, strengthen customer relationships, and ensure issues are resolved proactively. This role requires strong judgment, excellent communication, and the ability to navigate complex business and technical environments.

Key Responsibilities

• Serve as a primary liaison to customers, regulators, and internal teams, ensuring timely responses to operations‑related inquiries and data requests.
  • Prepare and deliver the Entergy Regional State Committee (ERSC) South Region Operations Report, including quarterly operational insights and trends.
  • Represent MISO at regulatory commission open meetings, presenting on operational issues and responding to commissioner and staff questions.
  • Support education and outreach efforts, including MISO 101 sessions, stakeholder meetings, office tours, and conference participation.
  • Lead operational calls during weather events and communicate real‑time grid conditions to key members.
  • Collaborate closely with Membership Services to support new member integration and onboarding.
  • Conduct surveys and participate in design teams for GridEx, hurricane tabletop drills, Black Start exercises, and other critical initiatives.
  • Strengthen senior-level member relationships and ensure issues are proactively mitigated before escalation.
  • Partner with Regulatory Affairs and Stakeholder Relations staff to execute regional goals and strategies.
  • Present at seminars, conferences, and roadshows as a thought leader representing MISO.
  • Support stakeholder and public relations through meetings, tours, and hosted events.

What you Bring:

• Bachelor’s degree in Engineering, Business, Science, Management, or related field required; Master’s degree preferred.
  • Minimum 16 years of relevant industry experience (20 preferred), including 10 years in either System, Market, Planning or Reliability Operations.
  • At least 3 years managing projects or teams.
  • Strong understanding of bulk power systems, NERC and FERC requirements, energy markets, and emergency operations.
  • Proven ability to communicate complex concepts clearly to diverse audiences.
  • Demonstrated ability to work independently in a fast‑paced environment and deliver exceptional customer
  • Knowledge of MISO Capacity and Transmission Emergency procedures.
  • Familiarity with NERC compliance requirements and energy market operations.
  • Experience with budgeting, forecasting, contract administration, and project planning.

The base salary compensation range being offered for this role is $173,000-198,000 USD annually.  Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience. 

Position is also eligible for an annual bonus if individual performance and company objectives are met.  At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.

Why Join MISO?

This is a high‑impact, visible role where your expertise will shape how MISO engages with its members and the broader energy community. You will join a collaborative, mission‑driven organization committed to excellence, innovation, and reliable grid operations.

 

Appropriate level will be determined based upon experience and knowledge. 

MISO manages the electricity superhighway in the Central U.S. Through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely talented and dedicated team does every day.

 

MISO, What We Do

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Qualifications Education Required Bachelors or better. Bachelors or better. Bachelors or better. Preferred Masters or better. Experience Required relevant industry experience, including 10 years in either System, Market, Planning or Reliability Operations Preferred relevant industry experience Equal Opportunity Employer
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