Prin Technical Supt Engineer

As a team member, your responsibilities span the entire software development process to include:

• Owning and managing the customer technology roadmap with the Account Director and cross-functional teams.
• Overseeing projects end-to-end: scope, tracking, change/risk management, validation, deployment, maintenance, and retirement.
• Leading release management and quality assurance, including error and release handling.
• Identifying process gaps and driving continuous improvement across the customer lifecycle.
• Consulting clients to maximize outcomes, boost adoption of HERE solutions, and uncover upsell/cross-sell opportunities.
• Acting as the Voice of the Customer by providing feedback to Product and Sales and driving executive reviews.
• Traveling up to 25% (domestic and international) to meet customers and suppliers.

• A Bachelor’s Degree in Computer Science, Electrical Engineering or an equivalent technical fields.
• 9+ years of technical experience (software / platform / engineering) with a pre-sales track record or equivalent technically oriented management function.
• Strategic relationship management, leadership, networking, and commercial awareness.
• Ability to influence and obtain positive outcomes from indirect reports.
• Experience in all aspects of program management (execution and delivery) involving large cross-functional teams.
• A strong sense of ownership of the customer account and ensure a trusted partnership is established with the customer.
• Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving.
• Sound understanding of automotive infotainment, telematics or cloud solutions. 
• PMI PMP certification (or equivalent) is a plus.
• AWS certification (or equivalent) is a nice to have.

What we offer

HERE offers an opportunity to work in a cutting-edge technology environment with challenging problems to solve! You can make a direct impact on delivery of company´s strategic goals and the freedom to decide how to perform your work. We will support you in delivering your day-to-day tasks and achieving your personal goals and developing your skills. Personal development is highly encouraged at HERE. You can take different courses and training at our online Learning Campus and join cross-functional team projects within our Talent Platform.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

As part of the Customer Success team, The Principle Technical Support Engineer oversees day-to-day customer engagements and has an active participation to retain and grow those customer relationships. In this role, you will be responsible for the successful delivery and adoption of the HERE’s technology solutions by our customers.