Pricing Specialist II
Position Profile
The Pricing Specialist II is responsible for supporting revenue growth by developing competitive and profitable pricing solutions for customers across Carlile's transportation and logistics service offerings. This position applies knowledge of company services, transportation markets, and pricing processes to respond to customer requests, resolve operational challenges, and deliver exceptional customer service. The role works collaboratively with Sales, Operations, and Customer Service teams to develop effective solutions that align with customer requirements and company objectives. Success in this position requires strong analytical skills, attention to detail, independent problem-solving, and a commitment to continuous improvement and professional development.
Essential Duties
- Operate safely and in compliance with all established HSSE policies and procedures
- Establish rates and price quotes for customers ranging from less-than-truckload (LTL), truckload (TL), logistics and other company services
- Handles inbound, unsolicited prospect calls to convert into sales
- May also take unsolicited prospect calls and refer leads to outside sales Account Representatives for future business, and provide support as needed
- Successfully meet sales and conversion quotas established for the commercial sales team
- May make outgoing sales calls, prospecting with follow-up calls and emails to qualify new leads in a targeted market
- Keep current on company service offerings with respect to business operations
- Input all sales call activity into CRM system for knowledge management and reporting
- Prepare professional customer presentations as required
- Investigate and troubleshoot customer service and operational issues
- Perform other duties as assigned
Qualifications
• High school diploma or GED equivalent required
• An undergraduate degree in business administration, or a related discipline is preferred
• Three to five years of previous customer service, sales, and/or pricing experience is required
Knowledge, Skills, and Abilities
• Must be proficient in MS Office suite of applications including Outlook and Excel
• Proven ability to multi-task and work under pressure while meeting deadlines
• Demonstrated attention to detail and work in a timely, accurate and efficient manner
• Must be able to work independently, be self-motivated, be a problem solver and goal oriented,
and also work in a team environment
• Must be able to prioritize daily task and assignments
• Must be able to adapt to change in a positive and constructive manner
• Must possess excellent communication skills, both verbal and written
• Must be able to work well with internal departments, vendors, and customers
• Ability to work with mathematical concepts such as fractions, percentages, ratios and practical
situations
• An enthusiastic and positive work attitude with strong interpersonal skills
• Must have excellent customer service skills
• Ability to exhibit a professional attitude and appearance
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information one-on-one and in small group situations with customers,
clients, and other employees
We’re committed to taking care of you and your family, today and in the future.
Here’s what you can look forward to:
- Compensation
- Competitive base annual salary range: $28.10 - $43.50, depending on experience and qualifications
- Health & Wellness
- Employer subsidized medical, dental, and vision coverage for you and your family/dependents.
- Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage
- Retirement
- Generous 401(k) plan with a 4% company match
- Paid Time Off
- 2 weeks’ vacation annually
- 7 company holidays
- 7 days of sick leave annually
- Flexibility & Balance
- Work‑from‑home on Mondays & Fridays, for foreseeable future
- Extras that Make a Difference
- Up to $5,250 per year in tax-free educational assistance to assist with career development and growth
- Hybrid work schedule (M & F – work from home; Tu-Thu – in office)
Skills Required
- High school diploma or GED equivalent
- Three to five years of customer service, sales, and/or pricing experience
- Proficiency with Microsoft Office, including Outlook and Excel
- Ability to multitask, work under pressure, and meet deadlines
- Strong attention to detail and ability to work accurately and efficiently
- Ability to work independently, solve problems, prioritize tasks, and work in a team environment
- Excellent verbal and written communication skills
- Ability to work effectively with internal departments, vendors, and customers
- Strong mathematical skills involving fractions, percentages, and ratios
- Excellent customer service and interpersonal skills
- Professional attitude and appearance
- Ability to read and comprehend simple instructions, correspondence, and memos
- Ability to present information effectively to customers, clients, and employees
- Undergraduate degree in business administration or a related discipline
What We Do
TOTE Resources is the shared-services provider for TOTE Group, supporting independently operated companies across maritime, terminals, and services, alongside the group's logistics business. TOTE Group's broader operations include maritime shipping, shipbuilding and vessel management, terminal operations, and logistics. Its stated focus is reliable service, guided by safety, commitment, integrity, customer experience, operational excellence, and colleague experience in serving customers and communities.
