Position Summary
The role sits within the ETO Refurbish team which is responsible for designing, coordinating, communicating, implementing and evaluating the strategies and action plans for the European MX business to achieve its regional targets! This is a new team that will initially be supporting 5 subsidiaries in Europe (UK, France, Germany, Italy and Spain) with hopes in the future this will be extended further!Role and Responsibilities
This is a 6 months contract for a Pricing & Operations Manager – Refurbish will lead the 4 Refurbish areas: Operations , Pricing , Residual Value Sensing and Trade In Value monitoring
Operationalise Refurbish Business
Understand and manage the Collection / Refurbish / Sales indicators in association with S.COM / CX / Sales Director/ VP
Review and analyse key performance indicators (Total Lead Time and Residual Value) and report to subsidiaries and VP of Commercial Strategy. Recommend actions from data insights to support the development of short-term tactics and long-term strategy in collaboration with Head of Refurbish, and then communicate/roll out to the 5 subsidiaries
European Refurb Business Program
Coordinate the Refurbish Business launches in 5 European Subsidiaries by deploying the strategy from Suwon from start to finish. This includes from collection, refurbish and then to be sold
Collaborate closely with Smartphone portfolio/line up team to improve alignment and value proposition to consumers
Manage conflicting priorities cross-functions from Trade in operations to Refurbish
Secure sustainable used device collection channel such as S.COM Trade In Units and sell them to Resell partners which have global logistics and network
Pricing Management (Residual Value / Trade In Value)
Coordinate the Refurbish Business launches in 5 European Subsidiaries by deploying the strategy from Suwon from start to finish. This includes from collection, refurbish and then to be sold
Collaborate closely with Smartphone portfolio/line up team to improve alignment and value proposition to consumers
Manage conflicting priorities cross-functions from Trade in operations to Refurbish
Secure sustainable used device collection channel such as S.COM Trade In Units and sell them to Resell partners which have global logistics and network
Market insight / Refurbish Ecosystem Insight
Quantify market sizing through data analysis and subsidiary feedback, and recommend future opportunities for Refurbish Eco Business to Head of Refurbish. Conduct Market research and competitor sensing
Integrated market analytics into strategic decision-making processes.
Refurbish Product Management
Manage refurbish technologies genuine Parts and facilities for maintaining cost leadership and quality
High value Sales channel expansion (eg : Insurance) which guarantees the highest residual values
Reinvest profit into Samsung residual value improvement and secure virtuous cycle
To be successful, you will possess the following skills and attributes:
Manage conflicting priorities across key collaborators and functions
Work towards tight timescales
Influence key members of the Refurbish Biz Organisation across geographies
Work cross-culturally with European and International colleagues
Communicate confidently with Executive level partners
Innovate with purpose to create impact
Operational experience within category/ product management highly preferred
Significant experience handling a high performing product category team highly desired
Skills and Qualifications
What does success look like?Building towards a high performance team
Positively Impacting the revenue and profit
Ensuring coherence and alliance across Refurbish Biz Category
Striving towards total category growth
Hybrid working – 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Car allowance
Pension contribution
Three volunteering days each year
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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