We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as Pricing Analyst at Civica
As Pricing Analyst within Civica’s Global Pricing team, you will be responsible for improving the effectiveness of our pricing tools, policies and frameworks across our portfolio of software solutions. You will also partner with sales teams to price up sales opportunities more effectively and in line with rapidly evolving business needs.
All of this work needs to be conducted in a way that ensures the integrity of our tools are maintained. To close the feedback loop you will participate in the definition of standard reports that capture pricing improvements across the business and be called upon as subject matter expert to increase awareness of how to use pricing tools, processes and frameworks.
We are looking for a team player with exceptional analytical skills who is keen to make a commercial impact.
What you will do to be successful in this role:
- Act as first line support for the Pricing Engines and interfaces with other systems.
- Performing triage on incoming queries, issues and requests, ensuring sufficient information is secure for them to be progressed, resolving those within your assigned remit and escalating those that need wider input
- Build, maintain and refine our pricing tools including carrying out testing for new builds and refinements before release to sales teams, covering both input and output mechanisms.
- Conduct training sessions, handling ad-hoc engine related requests from the business, ad-hoc changes to templates and tooling as well as elementary governance work.
- Run, maintain and improve standard reports & dashboards, extracting data from internal systems and structuring it for analysis.
- Work with internal analytics team and Pricing Managers to enhance standardized reporting on pricing performance
- Run pricing calibration sessions with internal teams.
- Build and sustain Pricing Engine Documentation – web based platform that contains guidance notes, best practice, toolkits, communications groups, driving usage with business teams
Requirements
- Able to work on own initiative, seeing past what is requested and deriving what is needed
- Experience of presenting complex ideas to senior level stakeholders
- Strongly numerical, demonstrated with degree-level qualification
- Excellent attention to detail and QA – “auditor-level” approach
- Thinks and works in a clear, structured way
- Highly competent in Excel, including VBA/macros, working with complex and/or unstructured/ ‘dirty’ data
- Experience with SaaS Pricing would be useful
- Demonstrable track record of Pricing or similar roles with commercial responsibility
- Practical Experience with CPQ Systems
- Working knowledge of accounting; familiarity with structure and requirements of P&L, cashflow, balance sheet
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits
Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Top Skills
What We Do
Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
