Prestige Hospitality Manager - Champagne & Rosé

Join Maisons Mumm et Perrier-Jouët as a Prestige Hospitality Manager - Champagne & Rosé, in Reims (or Epernay)!

Lead and elevate prestige hospitality across Perrier-Jouët, Mumm and Château Sainte-Marguerite, ensuring excellence in guest experience, team performance, and alignment with the global prestige hospitality vision.

Your key missions:

1. Prestige Experience & Guest Excellence

• Lead the design and continuous improvement of immersive, high-end guest experiences aligned with luxury positioning and storytelling

• Ensure the consistent application of prestige service principles, aesthetics, and rituals across all guest touchpoints

• Deliver seamless guest journeys that reflect brand values, combining authenticity, refinement, and emotional connection

• Translate and implement the global prestige hospitality standards and brand strategies within the Champagne and Rosé Brand Homes

• Maintain close collaboration with internal and external stakeholders to ensure reactivity, proactivity, and operational excellence

• Guarantee the consistent application of quality standards and a culture of service excellence.

2. Operational leadership & team development

• Oversee operations across both sites, ensuring day-to-day excellence and an elevated guest experience

• Act as a driver of sales effectiveness, optimizing revenue, pricing, and occupancy strategies

• Manage Brand Homes’ P&L, ensuring financial discipline and alignment with budget and performance objectives

• Collaborate with internal departments to maximize synergies, particularly around retail, ultra-prestige offerings

• Ensure adherence to financial targets and cost control while safeguarding quality and guest satisfaction.

3. Strategic insights & representation

• Monitor market dynamics, regional trends, and competitor activity to identify new opportunities and strategic priorities for the Champagne and Rosé prestige Brand Homes

• Contribute to the visibility & reputation of Strathisla & Linn House internally and externally within luxury tourism ecosystem.

• Represent the Champagne and Rosé Brand Homes at key events and act as an ambassador of Pernod Ricard’s prestige hospitality

Scope:

• Maison et Cellier Belle Epoque

• Mumm Brand Home ecosystem (Visites, VIP, Maison Cordon Rouge, Moulin de Verzenay)

• Château Sainte-Marguerite Brand Home

If you recognize yourself in the description below, don’t wait to apply!

• Strong knowledge of high-end clientele, significant hands-on experience working with them, and solid operational and business management experience

• At least 10 years’ background in Prestige Hospitality (5* hotels, luxury boutique hotels, Michelin-starred restaurants, etc.), or Prestige/Luxury Client Experience

• Strong command of luxury operational models and associated KPIs

• Tech-savvy in hospitality, retail, and CRM

• Gastronomic culture, with interest in and/or knowledge of wines and spirits

• Culture of excellence and strong attention to detail

• Strong business acumen, with understanding of strategic challenges and related concepts

• Ability to translate strategy into operational plans

• Creative dimension or innovative mindset is an additional asset

• Leads by example, with a strong focus on mentoring and developing team members

• Excellent interpersonal skills

• Fluent in French and English

We offer opportunities for occasional remote work (up to 2 days per week), comprehensive health insurance, attractive compensation including profit-sharing and incentive schemes, daily training opportunities, all within offices located in the heart of Reims, 45 minutes by train from Paris, and close to vineyards and production sites.

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