Join Maisons Mumm et Perrier-Jouët as a Prestige Hospitality Manager - Champagne & Rosé, in Reims (or Epernay)!
Lead and elevate prestige hospitality across Perrier-Jouët, Mumm and Château Sainte-Marguerite, ensuring excellence in guest experience, team performance, and alignment with the global prestige hospitality vision.
Your key missions:
1. Prestige Experience & Guest Excellence
Lead the design and continuous improvement of immersive, high-end guest experiences aligned with luxury positioning and storytelling
Ensure the consistent application of prestige service principles, aesthetics, and rituals across all guest touchpoints
Deliver seamless guest journeys that reflect brand values, combining authenticity, refinement, and emotional connection
Translate and implement the global prestige hospitality standards and brand strategies within the Champagne and Rosé Brand Homes
Maintain close collaboration with internal and external stakeholders to ensure reactivity, proactivity, and operational excellence
Guarantee the consistent application of quality standards and a culture of service excellence.
2. Operational leadership & team development
Oversee operations across both sites, ensuring day-to-day excellence and an elevated guest experience
Act as a driver of sales effectiveness, optimizing revenue, pricing, and occupancy strategies
Manage Brand Homes’ P&L, ensuring financial discipline and alignment with budget and performance objectives
Collaborate with internal departments to maximize synergies, particularly around retail, ultra-prestige offerings
Ensure adherence to financial targets and cost control while safeguarding quality and guest satisfaction.
3. Strategic insights & representation
Monitor market dynamics, regional trends, and competitor activity to identify new opportunities and strategic priorities for the Champagne and Rosé prestige Brand Homes
Contribute to the visibility & reputation of Strathisla & Linn House internally and externally within luxury tourism ecosystem.
Represent the Champagne and Rosé Brand Homes at key events and act as an ambassador of Pernod Ricard’s prestige hospitality
Scope:
Maison et Cellier Belle Epoque
Mumm Brand Home ecosystem (Visites, VIP, Maison Cordon Rouge, Moulin de Verzenay)
Château Sainte-Marguerite Brand Home
If you recognize yourself in the description below, don’t wait to apply!
Strong knowledge of high-end clientele, significant hands-on experience working with them, and solid operational and business management experience
At least 10 years’ background in Prestige Hospitality (5* hotels, luxury boutique hotels, Michelin-starred restaurants, etc.), or Prestige/Luxury Client Experience
Strong command of luxury operational models and associated KPIs
Tech-savvy in hospitality, retail, and CRM
Gastronomic culture, with interest in and/or knowledge of wines and spirits
Culture of excellence and strong attention to detail
Strong business acumen, with understanding of strategic challenges and related concepts
Ability to translate strategy into operational plans
Creative dimension or innovative mindset is an additional asset
Leads by example, with a strong focus on mentoring and developing team members
Excellent interpersonal skills
Fluent in French and English
We offer opportunities for occasional remote work (up to 2 days per week), comprehensive health insurance, attractive compensation including profit-sharing and incentive schemes, daily training opportunities, all within offices located in the heart of Reims, 45 minutes by train from Paris, and close to vineyards and production sites.
Job Posting End Date:
Target Hire Date:
2026-04-01Target End Date:
Skills Required
- Strong knowledge of high-end clientele and hands-on experience working with them
- At least 10 years background in Prestige Hospitality or Prestige/Luxury Client Experience
- Strong command of luxury operational models and associated KPIs
- Tech-savvy in hospitality, retail, and CRM systems
- Gastronomic culture and interest/knowledge of wines and spirits
- Culture of excellence with strong attention to detail
- Strong business acumen and ability to manage P&L
- Ability to translate strategy into operational plans
- Experience driving sales effectiveness, pricing, and occupancy strategies
- Leads by example with a focus on mentoring and team development
- Excellent interpersonal and stakeholder management skills
- Fluent in French and English
- Creative or innovative mindset
Pernod Ricard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pernod Ricard and has not been reviewed or approved by Pernod Ricard.
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Healthcare Strength — Pay and benefits are described as strong overall, supported by comprehensive medical, dental, and vision coverage alongside life and disability insurance. Wellbeing support is reinforced through mental-health resources and broader wellness programming.
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Retirement Support — Retirement benefits are positioned as a standout part of the package, including a 401(k) with a match and an additional profit-sharing contribution for eligible employees. A legacy defined-benefit pension is also referenced for certain earlier hires, adding depth to long-term financial support.
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Parental & Family Support — Family-related benefits are unusually broad, including paid parental leave, paid caregiver leave, backup child/elder care resources, and adoption/surrogacy reimbursement. Additional supports such as Milk Stork and fertility/ART coverage further strengthen family-building coverage.
Pernod Ricard Insights
What We Do
Pernod Ricard is a convivial, responsible and successful global wine and spirits group and the #1 premium spirits organisation in the world. The Group represents 240 premium brands available in more than 160 countries. We are 18,500 exceptionally talented people worldwide with our own salesforce in 73 countries. Our portfolio is one of the most comprehensive in the market with every major category of wine and spirits, providing Pernod Ricard with a unique competitive advantage. To keep growing our business, transforming our industry and making a positive impact on the world, we believe in the power of human connection. Creating ‘convivialité’ is our business and our raison d’être. As ‘créateurs de convivialité’, our purpose is to turn every social interaction into a genuine, friendly and responsible experience of sharing. We believe there can be no convivialité with excess and strive to be sustainable and responsible at every step, from grain to glass.
