Are you looking for a challenge? That's what we offer!
Position Description
Field-based and working throughout UK & Ireland, reporting to the Field Service Supervisor, the Engineer is responsible for learning on site and remote support for the range of Heidelberg products on which they will be trained. They will exercise flexibility with working hours and overnight stays as required. Completion of daily timesheets providing written, verbal, and practical support to internal and external customers ensuring satisfaction with Heidelberg products is required.
The Mechanical (Mechatronic) Engineer will have a recognised engineering qualification (such as BTEC or City & Guilds) with a wide range of mechanical, basic electrical and computer literate skills.
Experience of working on commercial equipment within a production environment alone and as part of a team is required.
Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. Good communication, IT and customer liaison skills are essential to this role.
Skills
- Must have a full clean UK driving licence.
- Electrical & Mechanical aptitude
- Good IT Skills
- Attain/enrolled in an engineering/electrical qualification e.g. NVQ, City & Guilds, B-tech or recently completed recognised qualification.
- Excellent communication skills
Responsibilities
Responsible for Installing, investigating and repairing machine faults of assigned by the CSC (Customer Support Centre) or respective Supervisor(s) covering our range of products. Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you. To assist customers and internal staff with the identification of spare parts. Customer facing and to ensure problems or concerns are communicated back to the CSC / Supervisor / Spare Parts and Sales departments to ensure our customers have the best possible experience. To assist and support colleagues when needed. Provide Helpdesk / Telephone support when required. Observe Health and Safety regulations, Company handbook regulation and company policy and procedures.
8.Other such responsibilities may, from time to time, be allocated by the Company.Why work for HEIDELBERG?
HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.
We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.
With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.
Good to know
Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.
Skills Required
- Full clean UK driving licence
- Recognised engineering/electrical qualification (NVQ, City & Guilds, BTEC) or enrolled/recently completed
- Electrical and mechanical aptitude
- Experience working on commercial equipment in a production environment
- Good IT / computer literacy
- Excellent communication and customer liaison skills
- Willingness to be field-based with overnight stays as required across UK & Ireland
What We Do
Heidelberger Druckmaschinen Aktiengesellschaft is a reliable and highly innovative partner to the global printing industry. For more than 170 years we have stood for quality and future viability. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. Our mission is to shape the digital future of our industry. We play a leading technological role with our integrated range of solutions and new digital business models. In doing so, we focus on the systematic end-to-end digitization of customer value creation, with a particular view to integrated system solutions for machines, software, consumer goods and performance services. With our technology leadership in our core business and a focus on digitization, we are addressing a global market in which experts expect to see moderate growth in the coming years, with strong foundations for our products and services thanks to an annual print production volume of over € 400 billion in packaging, advertising and label printing. We are also addressing new markets beyond the printing industry. For example, we have successfully established ourselves in the e-mobility market with our expertise in power electronics. Our printing technology also gives us access to the production of printed organic electronics, a future market with great potential. Legal Notices and Terms https://www.heidelberg.com/global/en/global_content/legal_notices.jsp Privacy Statement https://www.heidelberg.com/global/en/global_content/privacy_statement.jsp
