Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Convoso is seeking a highly experienced and operationally disciplined President to partner with the CEO and founding team to lead the company through its next phase of significant scale. This executive will be responsible for translating the company's vision into focused execution, building the organizational structure needed for growth, and ensuring cross-functional alignment to drive predictable, measurable business outcomes.
Key ResponsibilitiesI. Strategy, Accountability, and Business Cadence- Operational Discipline: Establish a structured business rhythm and meeting cadence for the Senior Leadership Team (SLT) to ensure alignment, accountability, and effective planning.
- Data-Driven Leadership: Implement a structured weekly, monthly, and quarterly business scorecard/dashboard to track revenue, retention, and operational KPIs.
- Ensure each department has clear, measurable goals tied to business objectives.
- Goal: Have at least 90% of executive decisions backed by measurable data insights by Q3.
- Long-Term Strategy: Partner with the Founders to develop a clear, actionable three-year company strategy that aligns growth, revenue, and market expansion goals.
- Alignment & Quality: Direct the CMO and SVP of Revenue to generate a higher volume of qualified opportunities that align with Convoso’s Ideal Customer Profile (ICP).
- Goal: Shift the average deal size from 20 to 50 seats per closed deal.
- Goal: Increase the top-of-funnel pipeline quality by at least 30% within six months.
- Retention Framework: Execute a standardized customer retention framework that includes churn-risk identification and cross-functional collaboration.
- Goal: Increase revenue retention to 115% within six months.
- Executive Sponsorship: Serve as the executive sponsor for Convoso’s market entry into the Collections segment.
- ROI-Driven Roadmap: Ensure the product roadmap is ROI-driven, prioritizing features that maximize revenue impact and customer value.
- Goal: Ensure 90% of high-impact roadmap items are executed on time and fully integrated into the go-to-market strategy.
- Cross-Functional Alignment: Work with Product and Engineering to refine the roadmap selection process, ensuring a healthy balance of short-term revenue drivers and long-term growth initiatives.
- SaaS Leadership: Has led or played a significant role in growing a B2B SaaS company—ideally scaling from $50M up to $100M+ ARR.
- Execution Minded: Must be able to translate priorities into focused action and deliver real business results, driving momentum without waiting for perfect conditions.
- Operational Discipline: Comfortable building the necessary systems, structure, and leadership accountability to scale without overengineering or slowing down growth.
- Cross-Functional Leadership: Proven ability to align GTM, Product, Engineering, and Operations around shared outcomes and effectively lead through competing priorities and tradeoffs.
- Founding Team Dynamics: Must be able to successfully partner with a deeply involved founding team, aligning strong personalities while earning trust and leading forward.
- Executive Maturity: Navigates conflict, pressure, and urgency with calm, clarity, and confidence, knowing how to both challenge and support strong leaders.
- Cultural Fit: Demonstrates urgency, resilience, and a no-ego approach, helping to bring clarity and accountability to a fast-moving, imperfect, and evolving business.
Nice to Have: Deep experience in CCaaS or complex GTM models ; has helped lead a company through a major inflection point.
Work Perks Worth The Hype:
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- On-site Car Wash
- Free Parking
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What We Do
Convoso is the industry leader of omnichannel contact center software for sales and lead generation teams. We couple the power of our advanced cloud-based dialer with the human touch of a dedicated product expert to drive customer success. Convoso is continuously developing solutions that help maximize the profitability of outbound call centers while supporting compliance.
Why Work With Us
We're a passionate team committed to growth and problem-solving. Our dynamic expansion demands that we find more talented individuals to join our successful company. Convoso's leadership is dedicated to the development of each employee, and maintaining a collaborative, positive culture. If you want challenge and a place to grow, consider Convoso.
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