Presentations Team Leader

Presentations Team Leader

Salary: £32,500 per annum, plus company benefits

Location: Darwin House, Leeds Valley Park, Savannah Way, Leeds LS10 1AB

Contract: Full time, 12-month fixed term contract

Shifts: 37.5 hours per week, Monday – Friday 08:00-16:00

Break details: 30-minute lunch, unpaid

Work model: Fully onsite

Williams Lea seeks a Presentations Team Leader to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

To ensure that clients are managed in a proactive, professional manner and that their expectations are met, if not exceeded. To ensure that Williams Lea delivers a service in line with our clients’ business objectives creating advantage for our clients wherever possible.

The Team Leader is entirely responsible and accountable for the efficient running and quality output of their shift. Working as part of the management team, and reporting through to the Presentations Operational Service Manager, the Team Leader is responsible for the delivery of service excellence by the department. They are responsible for the recruitment, development, management and motivation of their team, and the ability to perform well under pressure is a pre-requisite.

The Team Leader should demonstrate substantial team management experience, be an outstanding communicator, and demonstrate experience in a client-facing role with a proven track record of operational delivery. Experience and/or an appreciation of banking and presentation services is preferable.

Key responsibilities 

Operational

To foster a culture of excellence and ensure that continuous improvement through the use of best practice as a way of life.

•  Monitor and manage the workflow through the team, ensuring deadlines are achieved and quality is optimal
• Ensure all bankers requirements are met in a timely and effective manner
• Ensure a smooth shift handover, including any shift handover procedures, communication with clients, peers and Workflow is complete
• Work collaboratively with the Presentations Operational Service Manager, keeping them abreast of the shift status
• Liaise fully on a day-to-day basis with incoming and outgoing Team Leader to ensure full management handover of shift, highlighting any issues, exceptions or comments on the operation
• Make decisions on a daily basis that ensure both profitability and service delivery
• Set expectations and standards (build a culture) for the team’s attitude, behaviour, teamwork and professional development. Lead accordingly
• Random Quality control, including proofing, reviewing, measuring and evaluating staff performance, creative output and project processes – identifying any potential improvement opportunities and supporting the training and development needs of the team
• Assist in identifying and delivering opportunities for business growth
• Prepare management performance reports as necessary

Client Focus

Helping our clients win business

•  Ensure high levels of customer service and end user communication at all times
• Ensure, where appropriate, full communication with customer throughout lifecycle of their job
• Resolve customer related complaints or issues. Ensure lessons are learned through remedial actions and development of the team
• Encourage and solicit feedback from end users on the service provided by the department

Team Management

Providing a support structure for the team to ensure consistent high performance

•  Ensure the Company Health and Safety policy is adhered to and that all direct reports are aware of the policy and their responsibilities
• Ensure risk assessments are up to date on all operations
• Ensure appropriate performance management of all team, including lateness, sickness, quality of output, etc
• Guardian of process adherence with zero tolerance mentality
• Hold regular team meetings with all team members, cascading relevant information, ensuring to capture any absent team members
• Complete Performance Reviews for direct line reports, and ensure appraisal completion for whole team in a timely manner
• Recruit and develop staff of the highest quality
• Ensure all new team members are inducted into site and role, and supported with the relevant mentoring system
• Staff scheduling, arranging holiday and sickness cover
• Evaluate training needs and mentor lead roles
• Management and co-ordination of overtime where requested
• Ensure effective two-way communication in place with shift
• Ensure the appropriate reward and recognition of individuals

General

To attract, retain and develop great people, ensuring that strategic resourcing plans are in place within your area of responsibility

• Continually develop self
• Coach and develop direct reports to maximise their potential
• To constantly manage relationships between self and reports, and across the team as a whole to maximise quality of service delivery to the client
• Facilitate the sharing of knowledge and information as appropriate
• Maintain regular contact with peer group as appropriate
• Manage the overall effectiveness of the team’s performance
• Champion the Williams Lea culture by living the values and leading by example
• Act as a role model by acting in a professional manner and having a positive attitude at all times
• Succession planning for direct reports, identifying and mentoring potential successors
• Monitor team’s progress regularly against plans/objectives to ensure achievement
• Recruit and select key personnel as appropriate
• Build relationships with WL support network as appropriate

Essential Skills

• Excellent communicator, both verbal and written and timely
• Proven team management experience
• Excellent organisational skills
• Good analytical skills and therefore excellent judgment and decision-making skills
• Previous operational delivery experience
• Good working knowledge of MS Office
• Project management skills desirable

Personal attributes

• Ability to lead and motivate a large team
• Strong interpersonal skills
• Ability to work as part of a team
• Confident in escalation when required
• Proactive approach
• Sense of initiative
• Positive ‘can-do’ approach, and able to act as a role model to employees
• Proactive, self-managing, and sensitive to fast paced, client driven environment
• Desire to continually improve own skills

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).