Presentations Supervisor - Evening Shift
Salary: £35,000 per annum + 10% evening shift differential (totalling £38.5K)
Location: Leeds LS10
Contract: Permanent, full time
Hours: 37.5 hours per week, Mon-Fri 3pm-11pm with a 30-min break
Work model: Hybrid following successful completion of the probationary period
Direct reports: 5 Presentation Operators, 1 Senior Presentation Operator
Williams Lea is looking for a Presentations Designer to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
The Presentations Supervisor is an experienced people manager with advanced expertise in Microsoft PowerPoint and Excel, and strong knowledge of Word. This role is responsible for managing a workflow queue in a fast-paced production environment and collaborating closely with the Design team.
With a focus on visual enhancement, executive-level polish, layout judgement, and slide restructuring, you will work on high-profile VIP presentations that require a creative and elevated approach. Experience with advanced design platforms is advantageous.
Working alongside the Day DPT Team Leader, you will lead the evening Document Production Team by managing inbound workflow, liaising with clients, and producing high-quality presentation materials across PowerPoint, Word, and Excel.
You will take full ownership of output quality, ensuring consistency, accuracy, and adherence to deadlines, corporate guidelines, client briefs, and contractual KPIs. Additionally, you will oversee document management within agreed time and quality standards, handling client queries professionally and consultatively.
This role requires upholding company values and reputation, while building strong working relationships across teams to deliver an efficient and collaborative service.
Key Responsibilities- Deliver a first-class service in line with Presentation Services processes
- Collaborate closely with the Day DPT team and Design team to ensure consistent service delivery
- Manage workflow and support day-to-day operations for a hybrid, offsite team
- Accurately create and update presentations/documents in line with client KPIs and deadlines
- Ensure all work is thoroughly quality-checked and delivered right first time
- Estimate production time to support effective deadline management
- Partner with the Design team on joint projects as required
- Communicate effectively with clients and team members to manage expectations and operational needs
- Provide clear and comprehensive handovers between shifts
- Deliver template and process training to new Presentation Services team members
- Ensure compliance with all departmental, company, and client policies
- Maintain professional standards, including dress code and site-specific procedures
- Manage team performance, development, attendance, and annual appraisals
- Monitor and maintain SLA performance in line with contractual requirements
- Support the Account Manager with month-end and ad hoc tasks
- Deliver template training to new joiners within the Banking community
- Proven experience in people management, with strong client-facing, interpersonal, and communication skills
- Advanced proficiency in PowerPoint, Word, and Excel (InDesign knowledge is advantageous)
- Strong capability in complex chart creation and troubleshooting in Excel
- Expertise in PowerPoint master slides, themes, and template creation
- Creative approach to presenting information in engaging, visually effective formats, using approved AI tools where appropriate
- Exceptional attention to detail, with a strong “right first time” mindset
- Excellent customer service skills and confidence in client interaction (verbal and written)
- Ability to perform under pressure and meet tight deadlines with flexibility and adaptability
- Experience in recruitment and selection processes
- Process-driven mindset with an interest in automation and continuous improvement
- Familiarity with ISO audit processes and service alignment
- Ability to lead effectively in a remote or hybrid environment
Using AI in your application
We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.
To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
Skills Required
- Experienced people manager with direct-report supervision and performance management experience
- Advanced proficiency in Microsoft PowerPoint (master slides, themes, template creation)
- Advanced proficiency in Microsoft Excel, including complex chart creation and troubleshooting
- Strong knowledge of Microsoft Word and document production
- Proven client-facing communication and customer service skills (verbal and written)
- Ability to manage workflow, estimate production time, and meet strict deadlines and SLAs
- Experience in recruitment and selection processes
- Deliver template and process training to new team members
- Process-driven mindset with interest in automation and continuous improvement
- Familiarity with ISO audit processes and service alignment
- Adobe InDesign knowledge
- Ability to lead effectively in a hybrid or remote environment
- Exceptional attention to detail with a 'right first time' mindset
Williams Lea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Williams Lea and has not been reviewed or approved by Williams Lea.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, and prescription options, with the package characterized as comprehensive and acceptable in practice. Positive remarks highlight health insurance quality within the core offering.
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Retirement Support — Retirement Support: A 401(k) with employer match is provided alongside company-paid life insurance and disability coverage. These elements establish a standard foundation for long‑term financial security.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off, paid holidays, and paid parental leave are part of the offering in many roles. This breadth supports time away for rest and family needs.
Williams Lea Insights
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
