SUMMARY
The Prescription Coordinator is responsible for supporting the development of patient-centered, team-based care. The individual in this position is responsible for auto-charting documentation and queuing up prescriptions as ordered by SVH Clinics as an agent for the physicians.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes but not limited to the following:
- Perform prior authorizations for medications through various insurance portals
- Answer incoming phone calls for the Prescription Agent Queue
- Follow Medication Refill protocols at all times prior to queuing up medication refills
- Review the last date that a prescription was filled, bringing attention to any refills that are being requested prior to running out
- Schedule patients for an appointment with their provider if a refill is being requested and the patient has not been seen for an office visit in the past 12 months. Queue up the necessary quantity to last the patient until the scheduled visit and send to the provider for approval
- Review the medication list from the patient’s last visit to verify the patient is still taking the medication. If the medication is not on the list, call the patient to confirm. If there are any further questions, contact the provider
- Contact new patients prior to their first scheduled appointment to review and enter medications into EMR
- Update patient medication lists on EMR for provider review
- Electronically queue up medication requests for the provider
- Complete Refill Request messages within 72-hour protocol
- Communicate with pharmacies via telephone, FAX, email, etc. regarding medication changes and/or refills as directed by the provider
- Resubmit approved prescriptions if they were not received at the pharmacy
- Other duties as assigned
EDUCATION and/or EXPERIENCE
The employee performing this position is expected to hold a High School diploma and have at least 2 years of related healthcare experience involving quality improvement, healthcare quality practices, experience working in a role requiring attention to detail, quality assurance, data integrity, and investigation. Computer proficiency with a variety of software, including word processing, spread sheets, databases, or other applications. Employee is expected to be a Certified Medical Assistant from an accredited college or technical school and have at least 1 year of related experience.
PREFERRED
Bilingual may be required at certain clinics or during certain shifts.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
CONDITIONS OF EMPLOYMENT
Proof of identity and legal authority to work in the U.S. is a condition of employment. Cypress Healthcare Partners/Salinas Valley Health Clinics will not sponsor applicants for work visas.
Skills Required
- High School diploma
- At least 2 years of related healthcare experience involving quality improvement, quality practices, attention to detail, quality assurance, data integrity, and investigation
- Computer proficiency with word processing, spreadsheets, and databases
- Certified Medical Assistant from an accredited college or technical school
- At least 1 year of related experience (as a Certified Medical Assistant)
- Proof of identity and legal authority to work in the U.S.
- Bilingual (may be required at certain clinics or shifts)
What We Do
Montage Health is a nonprofit healthcare organization with deep roots in Monterey County dating back more than 90 years. Independent and locally owned, Montage Health was created by Community Hospital of the Monterey Peninsula to deliver exceptional care to more people. Centered at the hospital, the Montage Health network includes MoGo Urgent Care, Montage Orthopedics and Sports Medicine Center, Montage Wellness Center, Montage Medical Group for primary and specialty care, Aspire Health Plan, and Ohana, a family-focused youth mental health program. Montage Health is continually investing in healthcare innovations to make the highest standard of care accessible to everyone in Monterey County.
