Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This is a remote position required to reside in the St. Louis, MO area as required for business needs and as determined by SHI management.
Role Description
- Support Commercial Account Executives across a high volume of network opportunities. Respond quickly with clear, right-sized recommendations.
- Join customer calls to uncover network needs and refresh opportunities. Position solutions in terms of cost, simplicity and business impact.
- Help reps build pipeline. Run campaigns and account reviews to find upgrade, refresh and renewal opportunities in the install base.
- Build quotes and configurations, mainly in Cisco Commerce Workspace (CCW). Recommend Cisco, Meraki and comparable vendor solutions that fit the customer's budget.
- Lead repeatable plays such as Meraki, SD-WAN, wireless refresh, switching refresh, SASE and secure access. Bundle with Security, Data Center, Cloud and Services where it fits.
- Use OEM programs, promotions and deal registration to improve win rates and margin.
- Escalate larger or more complex opportunities to Architects and Enterprise Engineers. Hand them clean notes for a smooth transition.
- Coach reps through 1x1 sessions, team huddles and short enablement sessions on network basics, objection handling and competitive positioning.
- Track your pipeline and activity in CRM and report on progress against targets.
- Represent SHI at partner and customer events, including regional and virtual ones.
Behaviors and Competencies
- Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
- Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.
- Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
- Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
- Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
- Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.
- Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes.
- Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
- Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
- Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
- Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.
Skill Level Requirements
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
- Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
- Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic
- Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic
- Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic
Other Requirements
- Completed Bachelor’s Degree or relevant work experience required
- 2+ years working with Cisco networking (switching, routing, wireless, Nexus, Meraki) in a sales, presales or technical role.
- Working knowledge of LAN, WAN, SD-WAN, wireless, SASE/SSE and secure access (intermediate).
- Familiarity with competing vendors: Aruba, Juniper, HPE, Arista.
- Willingness to travel to SHI, partner and customer events - up to 10%
Preferred
- Sales or technical certifications (Meraki CMNA, CCNA/CCNP or equivalent).
- Experience in a Commercial, SMB or mid-market sales environment.
- Experience with a pipeline or quota.
The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Completed bachelor's degree or relevant work experience
- At least 2 years of experience working with Cisco networking, including switching, routing, wireless, Nexus, or Meraki, in a sales, presales, or technical role
- Working knowledge of LAN, WAN, SD-WAN, wireless, SASE/SSE, and secure access
- Familiarity with Aruba, Juniper, HPE, and Arista
- Willingness to travel to SHI, partner, and customer events up to 10%
- Sales or technical certifications such as Meraki CMNA, CCNA, CCNP, or equivalent
- Experience in a commercial, SMB, or mid-market sales environment
- Experience managing a pipeline or quota
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
