Who we are?
InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.
The Role
Champion our Family & Estates product suite across the legal sector. You’ll be the subject matter expert, supporting client onboarding, training and adoption while identifying opportunities to grow usage and value. Working closely with Sales, Client Relationship Managers and Product teams, you’ll translate complex workflows into practical digital solutions that drive strong adoption and sustainable revenue growth.
About you
You are a motivated, client-focused sales professional with a consultative approach and a strong interest in how products and workflows operate. Naturally curious and a confident communicator, you enjoy translating complex concepts into practical solutions that deliver real value for clients.
You may come from legal practice, legal technology, client success or another consultative, client-facing role, and are keen to build deep product expertise while contributing commercially in a value-led way. You build credibility quickly, communicate clearly across all levels, and are comfortable working autonomously and travelling to support and grow client relationships.
Key Roles and Responsibilities
- Product Leadership & Enablement
- Serve as Family & Estates product specialist across the business.
- Deliver demos, workflow consultations, and tailored education.
- Support onboarding, implementation, and best-practice adoption.
- Keep teams and clients informed of industry and regulatory updates.
Client Growth & Commercial Impact
- Identify and develop new client opportunities in Family & Estates.
- Drive product adoption and workflow utilisation in existing accounts.
- Partner with Sales and CRM to create growth strategies.
- Contribute to revenue and KPI targets through value-driven engagement.
- Build long-term, trusted client relationships with practical implementation support.
Skills, Knowledge and Experience:
- A knowledge in Family/Estates Law and/or prior experience in Legal industry
- A desire to develop your career and learn from and be mentored by experienced industry professionals.
- Excellent presentation, phone manner and communication skills (must).
- Exceptional grammar and writing skills (must).
- Great team player, a passion and desire to make a difference.
- Proactive initiative and ability to work autonomously.
- Tertiary education.
- Unrestricted Driver’s License
The Rewards and Culture
What We Offer:
Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.
Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.
Health & Wellbeing We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.
Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more!
At InfoTrack we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We therefor encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.
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What We Do
InfoTrack is the leading innovator in legal technology and pioneers of property conveyancing automation in Australia. We provide an integrated platform that enables our clients to find, analyse, organise and communicate information efficiently and effectively. InfoTrack has been at the forefront helping businesses through technology innovation for over 21 years and has a deep understanding of the legal and conveyancing industry with over 8,000 legal clients across Australia. More than just an award-winner of technology solutions, InfoTrack has repeatedly been named Great Place to Work, most recently ranked 6th. Our company ethos of 'Effort over obligation’ helps our people achieve our mission as every employee’s work output is fast-paced and of a high calibre. Our people are passionate about achieving their goals and subsequently seeing the company succeed. Our business performance isn't just based on numbers, it's based on attitude, engagement, employee satisfaction and more. Our service is second to none. The awards we win for culture, service, and products are a testament to how far we have come as a company and how we have developed over the years. Since 2014, our award wins show no signs of slowing down as we continue to expand into new markets.
