Premium Services Manager

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Premium Services Manager to join our team in Los Angeles, CA.  The Premium Services Manager is responsible for managing product lines within the Premium Services team, such as AXS Premium tickets, Waitlist, VIP Packages and/or APEX Pro.

What Will You Do?

• Provide clear and effective direction to clients on best practices and proper setup of events using AXS premium services on the ticketing system.
• Act as a reliable support resource for clients, addressing inquiries and ensuring a smooth premium services activation process.
• Collaborate with internal teams, including Client Services and Marketing, to configure and promote premium services products across various venue box offices.
• Share product bugs and future feature enhancements with the Ticketing Strategy team, ensuring timely communication with clients on development timelines.
• Work closely with Client Services and Data & Analytics teams to obtain sales reports on premium services product lines.
• Generate performance reports for internal executives, providing valuable insights and data-driven recommendations.
• Provide sales and customer reports to clients, facilitating performance evaluation and fulfillment assessments, such as VIP Package ancillaries.
• Help develop training materials and participate in training calls to educate clients on the technical and process aspects of AXS Premium Services products.
• Gather client information for the setup of user accounts for AXS tools, including AXS Yield Manager, AXS Mobile Reporting app, and Looker Reporting.
• Collect key performance and benefit points of AXS Premium Services products and utilize the information to create compelling PowerPoint presentations and one-sheets for potential and current clients.
• Create and maintain pricing strategies for AXS Premium tickets across multiple markets.

What Will You Bring?

• BA/BS Degree (4-year)
• 4-6 years of experience in ticketing, account management, dynamic pricing strategy, sales, financial analysis, or relevant experience
• Excellent interpersonal communication skills with a strong orientation towards relationship building and serving others
• Ability to build relationships and work collaboratively to drive results
• Ability to work in a team environment
• Ability to lead a team and encourage learning and developing new skills
• Strong problem-solving and organizational skills
• Must be extremely organized and detail-oriented
• Ticketing industry knowledge

Pay Scale: $69,397- $80,000

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

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