Premium Revenue Coordinator NZ

About the role | He Aha Te Tūranga

This is a 7 month Fixed Term Contract position as the Premium Revenue Coordinator.

In this role you will undertake the management of our finance operation processes working to support our internal business partners and our members specialising in the area of Corporate Groups and Iwi.

• Manage a portfolio of corporate groups and iwi, including invoicing, renewals and relationship management.
• Process policy transactions, member communications and premium revenue administration accurately and on time.
• Investigate and resolve policy, payment and billing enquiries for members and internal stakeholders.
• Monitor arrears, process payments and refunds, and ensure accounts remain up to date.

About you | Ko Wai Koe 

You're a detail-oriented problem solver with strong administrative skills and a passion for accuracy. You'll bring excellent communication skills, a customer-first mindset, and an appreciation of how and why transactions are processed, enabling you to identify issues, maintain data integrity, and ensure processes operate effectively.

You’ll bring:

• High attention to detail
• Ability to prioritise tasks and work independently
• Competence to maintain accuracy and meet deadlines
• Capability to adhere to confidentiality guidelines
• Dedication to excellence in customer service in a high-pressure environment 
• Excellent communication skills
• Intermediate skills in the Microsoft Office Suite

About nib | Ko Wai M­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ātou

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance.

We believe in “challenging the status quo” and admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy.  Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team with the following benefits:

• Free health, life, income protection insurance + discounts for family members
• Hybrid work environment: work from home and the Christchurch or Auckland office
• Join a supportive and dedicated team where you can develop and enhance your career
• An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents
• Short term incentive programmes

Diversity, equity and inclusion | Te kanorau me te whakaurunga

We embrace an inclusive working environment.  We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another.

Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment.