The Role
The Premium Client Manager develops and maintains client relationships in the German market, ensures satisfaction and retention, collaborates with teams, and operates within compliance frameworks.
Summary Generated by Built In
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
This role is offered on a one-year fixed-term contract and is based in our Limassol office.
Responsibilities:
- Develop and maintain long-term relationships with prospective and existing clients across the German market.
- Plan and conduct a structured cadence of client meetings to understand individual objectives, deliver platform and market updates, and address client concerns.
- Ensure client satisfaction and retention by maintaining professional and supportive relationships.
- Act in the best interest of clients at all times, responding promptly to enquiries and delivering a service standard aligned with Capital.com's commitment to client outcomes.
- Foster positive client experiences that translate into constructive feedback and public reviews.
- Maintain a thorough understanding of Capital.com's product suite, platform developments, and marketing initiatives, communicating these clearly and accurately to clients.
- Reactivate and re-engage inactive clients through targeted outreach.
- Collaborate cross-functionally with Compliance, Customer Support, Trading and Marketing to ensure operational efficiency and a consistent client experience.
- Operate at all times within Capital.com's regulatory obligations and internal compliance framework.
Requirements:
- Native or near-native proficiency in German, with strong written and spoken English.
- Demonstrable experience managing clients within the financial services industry, ideally in CFDs, FX, brokerage, or wealth management.
- Strong problem-solving and conflict resolution capability.
- Proven ability to manage a portfolio with discipline, prioritising effectively across competing demands.
- A genuine client-centred mindset and commitment to service excellence.
- High standards of reliability, integrity, and professional conduct.
- Excellent interpersonal and communication skills.
- A proactive, commercially aware, and goal-oriented approach.
- CySEC Basic certification is considered an advantage; candidates without certification will be supported in obtaining it.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Skills Required
- Native or near-native proficiency in German, with strong English knowledge
- Demonstrable experience managing clients in financial services industry
- Strong problem-solving and conflict resolution capability
- Proven ability to manage a portfolio effectively
- CySEC Basic certification is an advantage
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The Company
What We Do
Capital provides software that enables founders to raise, hold, spend, and send funds all in one place. Capital has evolved its flagship fundraising tool (formerly known as Party Round) to provide founders with banking solutions that streamline their startups.
