The Role
Manage and grow a portfolio of high-value clients across emerging markets. Responsibilities include acquiring new clients, maintaining client relationships, identifying cross-selling opportunities, attending client meetings and events, executing trades, handling queries, coordinating with analysts and experts, and maintaining accurate Salesforce records.
Summary Generated by Built In
Job Title
Premium Client Manager (Emerging Markets)Job Description
Premium Client Manager, Emerging MarketsRole title: Premium Client Manager, Emerging MarketsLocations: Melbourne/Sydney/ Singapore (Hybrid)Employment type: Permanent, full timeReporting into: Senior Commercial ManagerJob DescriptionSo, who are we?Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks& shares, leveraged products, Futures & Options and Crypto.We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.About the RoleWe're looking for a Premium Client Manager to grow and service a portfolio of high-value clients across our emerging markets business. You'll own the sourcing of new clients, build genuine relationships with existing ones, and connect them with the analysts and experts who add real value to how they trade.About the TeamThis role sits within the Premium team supporting IG's Emerging Markets business, reporting into the Senior Commercial Manager. There are no direct reports. You'll work closely with the wider Premium desk, analysts and subject matter experts, and Salesforce-logged client records to ensure a consistently excellent client experience.What you’ll do- Drive own-source acquisition of new high-value clients, building a healthy pipeline of prospective business that reflects the quality of IG's premium client proposition.
- Provide an excellent, proactive service to a small book of managed clients, while also servicing our high-value non-managed client base.
- Manage a small book of clients, identifying and introducing commercial opportunities to maximise the value of these house accounts.
- Attend face-to-face meetings and client events, tailoring content to different client tiers and creating opportunities for clients to interact with analysts, experts and Premium Client Managers.
- Carry out live market dealing and trade execution for direct and indirect clients (full training provided), alongside desk support to the Premium team including administrative tasks and inbound client queries.
- Maintain accurate, timely records of client communications, meetings and business agreements, logging them on Salesforce.
- Demonstrate and champion IG's values, driving towards the company's strategic and commercial goals.
- At least 5 years' experience in a similar client management, premium service, or broking/derivative sales role.
- Fluent in Cantonese, Mandarin and English, with the ability to build rapport and manage complex client conversations in all three.
- Good understanding of emerging markets and the dynamics affecting clients trading within them.
- Strong relationship management and business development skills, with a track record of contact with high-net-worth or professional trading clients.
- Comfortable presenting to and engaging with clients at face-to-face meetings and events.
- Excellent attention to detail and record-keeping discipline.
- Background in financial services or a similarly regulated industry.
- Knowledge of CFDs, margin trading, and related financial products.
- Experience in consultative selling and solution-based sales approaches
- Demonstrated ability to identify cross-selling and upselling opportunities within existing relationships
- Lead and Inspire: Drives trust, alignment, and enthusiasm
- Think Big: Focus on the problems that most impact commercial outcomes
- Champion the client: Understand and prioritize client's needs
- Deliver at pace: Push for fast, sustainable growth;
- Raise the bar: Take ownership, be accountable and share feedback
- Flexible working hours and work-from-home opportunities
- Private Health Allowance, reimbursement of up to AUD130/month;
- Gym/Fitness reimbursement, IG pays a contribution of AUD45/month for fitness or gym membership costs;
- All employee share purchase plan, allows you to purchase shares and receive company match potion
- Life and disability insurance for those employees who select IG default superannuation provider Colonial First State.
- Novated lease car scheme (see attached policy).
- A day off for your Birthday
- 2 days paid volunteering leave
- Access to employee assistance program (EAP)
Number of openings
1Skills Required
- At least 5 years of experience in client management, premium service, broking, or derivative sales
- Fluency in Cantonese, Mandarin, and English
- Good understanding of emerging markets and related client trading dynamics
- Strong relationship management and business development skills
- Experience working with high-net-worth or professional trading clients
- Comfort presenting to and engaging with clients at meetings and events
- Excellent attention to detail and record-keeping discipline
- Background in financial services or a similarly regulated industry
- Knowledge of CFDs, margin trading, and related financial products
- Experience with consultative selling and solution-based sales approaches
- Ability to identify cross-selling and upselling opportunities
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The Company
What We Do
We’ve been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow’s opportunities. Today, we’re a global fintech company incorporating the IG, tasty, IG Prime, Spectrum and DailyFX brands, with a presence in 18 countries across five continents – Europe, North America, Africa, Asia-Pacific and the Middle East. We’re an organisation of positive problem-solvers, united and inspired by our purpose, which is to power the pursuit of financial freedom for the ambitious. Our award-winning products and platforms empower go-getters the world over to unlock opportunities around the clock, giving them access to over 19,000 financial markets. Today, more than 400,000 clients call IG Group home. IG Group Holdings plc is an established member of the FTSE 250 and holds a long-term investment grade credit rating of BBB- with a stable outlook from Fitch Ratings
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