Premium Billing Specialist

Americo is hiring a full-time Premium Billing Specialist I to join our expanding team!

The hours for this position are 8:00 a.m. to 5:00 p.m., onsite at our downtown Kansas City office.

Overview

The Premium Billing department is responsible for processing premium payments and supporting billing-related service needs for life insurance and annuity products.

This entry-level role processes incoming payments, assists internal and external customers with phone inquiries, and performs basic account transactions in accordance with established department guidelines and compliance requirements.

Key Responsibilities

• Facilitate and administer on-demand premium drafts for policyholders using telephony software, following department guidelines and compliance requirements.

• Apply incoming premium payments for life insurance and annuity products in accordance with departmental policies and procedures.

• Process refunds for overpaid premiums and complete basic accounting transactions between company accounts.

• Review suspense entries and restricted or suspended policies, and resolve basic customer inquiries.

• Perform additional duties based on department needs and individual capacity.

Required Qualifications

• Basic understanding of accounting principles.

• Basic knowledge of customer service and financial services.

• Excellent written and verbal communication skills, with the ability to assist internal staff and customers by phone after achieving role proficiency.

• Strong attention to detail and the ability to consistently produce high-quality work.

• Ability to manage multiple priorities effectively without undue stress.

• Ability to work collaboratively and foster mutual respect when interacting with others.

• Critical-thinking skills and the ability to thrive in a learning environment through cross-training and added responsibilities.

Preferred Qualifications

• Bachelor's degree or equivalent relevant work experience.

About Us?

Americo:?We’re?in this for life!?

The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo,?it’s?the people who make things work, so we hope you join us!?

What?You’ll?Love About Working at Americo:?

Compensation?

Our competitive pay and robust bonus program, offered to all associates, will make you feel valued.?

Learning and development?

We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers.?

Work-life balance?

We value work-life balance with our generous paid time off; you begin?accruing?hours every month, and they?increase with?tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays! We also support new?parents?with a?maternity and?parental?leave program, along with paid STD and LTD.?

Health and well-being?

We are committed to your health and are pleased to offer flexible benefits designed to support you and your family, with high quality coverage and meaningful company contributions.?

Benefits include PPO and HDHP medical plan options with HSA and FSA eligibility, along with dental and vision coverage. Additionally, we provide company paid life insurance, disability coverage, a confidential EAP, a wellness program, comprehensive health resources, corporate fitness discounts, and a 401(k) plan with employer matching.??

Future planning?

Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education.?

Giving back?

We support several local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.?

The fun stuff?

Americo participates in the Kansas City Corporate Challenge,?a great way?to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors to allow associates to step away from work and enjoy each other’s company.?

Bustling environment?

Our newly renovated offices are conveniently?located?in downtown Kansas City, within walking distance of your favorite restaurants and attractions. Plus,?you’ll?receive complimentary paid parking near our Americo offices – downtown parking is a premium, but?we’ve?got you covered.?

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