Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job SummaryThe Premium Auditor is responsible for independently conducting detailed audits of policyholders’ operations and financial records to ensure accurate insurance premium determination. This role involves conducting physical and hybrid audits across multiple lines of business, serving as a technical subject matter expert, mentoring junior audit staff. The Premium Auditor plays a key role in mentoring less experienced auditors, supporting quality assurance efforts, and contributing to departmental training initiatives
Work LocationThis position offers both remote and hybrid work locations out of our West Bend or Madison, WI office. The ideal candidate must currently reside in SE Wisconsin for this opportunity. You may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.
The internal deadline to apply is 9/22/26. External applications will be accepted on a rolling basis while the position remains open.
Responsibilities & Qualifications- Conduct premium audits by examining policyholder operations and financial documentation to determine actual exposure in accordance with insurance coverage.
- Schedule and perform physical and hybrid audits across various lines of business, including Workers Compensation, General Liability, Auto Liability, and Garage.
- Identify and collect appropriate documentation to complete thorough and accurate audits.
- Analyze and interpret financial data to calculate correct earned premiums.
- Apply and interpret auditing standards using industry manuals such as the Basic Manual for Workers Compensation and Employers Liability Insurance, ISO Commercial Lines Manual, SCOPES, and PAAS Reference Materials.
- Collaborate professionally with agents, underwriters, policyholders, and internal teams to clarify audit results and resolve discrepancies.
- Support quality assurance and peer review processes by validating complex audits for accuracy and compliance.
- Serve as a technical mentor to Premium Auditor I and II associates, providing guidance on audit procedures and regulatory interpretation.
- Assist with departmental training by sharing expertise in manuals, classifications, and audit process best practices.
- Contribute to process improvements and audit documentation updates based on emerging trends or regulatory changes.
Preferred Experience and Skills
- 4-6 years of premium audit hybrid or field experience across multiple lines of business.
- Knowledge of insurance manuals and industry standards (e.g., NCCI, ISO, PAAS).
- Organizational, analytical, customer service and interpretive skills
- Proficiency in Microsoft Office and data entry software
- Ability to work independently and manage multiple assignments.
- Effectively multi-task and work in a fast-paced, team-oriented environment
- Written, verbal & interpersonal communication skills
Preferred Education and Training
- Bachelor’s degree in Business, Finance or related field
- Completion of Program in General Insurance
- Course work towards Associate in Premium Auditing designation
The salary range for this position is $61,549-$96,505.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
BenefitsWest Bend offers a comprehensive benefit plan including but not limited to:
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
- West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
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Skills Required
- 4-6 years of premium audit hybrid or field experience across multiple lines of business
- Knowledge of insurance manuals and industry standards, including NCCI, ISO, and PAAS
- Organizational, analytical, customer service, and interpretive skills
- Proficiency in Microsoft Office and data entry software
- Ability to work independently and manage multiple assignments
- Ability to multitask effectively in a fast-paced, team-oriented environment
- Written, verbal, and interpersonal communication skills
- Bachelor's degree in Business, Finance, or a related field
- Completion of a Program in General Insurance
- Coursework toward an Associate in Premium Auditing designation
- Current residence in Southeastern Wisconsin
What We Do
We're hiring at West Bend! Check out our careers page on our website for updated listings. Since 1894, West Bend Mutual Insurance has come to stand for excellence through the use of innovative insurance products, steady growth, and financial stability offering property/casualty insurance for homes, autos, businesses and personal property. This reputation for excellence is recognized not only by our policyholders, but by the insurance industry itself. West Bend has been rated A (Excellent) or better by A.M. Best since 1971. West Bend is also consistently ranked at the top by thousands of insurance agents nationwide in an ease-of-doing-business survey conducted annually by Deep Customer Connections, Inc. Over a hundred years ago, a fire roared through the city of West Bend, WI. This tragedy was one of the worst for our community and touched the lives of many people. Because of that fire, our company was formed. And even then, we began to show that something good can come from something bad. Over time, people have come to expect this of us. To call with problems and leave with solutions. As time passes, things change. But not our reason for being. At the core of everything we do lies a simple premise. A sincere desire to help our customers through problems and adversity. To make sure that positives come from negative situations. To step up when you need us. To do the right thing. The worst brings out our best.® That's The Silver Lining.
