Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As a Premier Customer Relationship Manager, you will build and maintain relationships with key partners and customers while supporting customer needs and business objectives. You will collaborate with internal and external stakeholders to resolve customer issues, conduct business reviews, and support delivery and post-order activities, contributing to customer satisfaction and enhancing customer experiences across the globe.
Your Responsibilities:
- Build and maintain relationships with key partners and customers, ensuring continuous engagement.
- Resolve customer issues and strategically partner with internal and external stakeholders to address key customer needs.
- Conduct business reviews utilizing various tools and reports to analyze data and performance.
- Support ongoing delivery needs, including order escalations, demand forecasting, order entry, and training on Rockwell processes.
- Provide strategic support for post-order needs such as credits, returns, warranty, repair, and shipping errors while collaborating with Sales and Account Managers to preserve customer relationships.
The Essentials – You Will Have:
- Bachelor's degree in Business, Supply Chain, Engineering, or related field.
- Advanced working knowledge of end-to-end supply chain processes.
- Proficiency in Salesforce, SAP, Oracle, and other relevant tools.
The Preferred – You Might Also Have:
- 5+ years of experience evaluating systems for positive end-to-end customer experience and interpreting and responding to customer requests, presenting data and concepts.
- Capability to translate data into actionable initiatives.
- Problem-solving, and judgment capabilities.
- Ability to navigate competing priorities in a dynamic environment.
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development... and other local benefits!
Modality: Hybrid
You will report to: Americas Premier Customer Care Manager
We believe that employee diversity is a key element of our common future. We provide opportunities for talent development and growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.
#LI-VP1
#LI-Hybrid
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Skills Required
- Bachelor’s degree in Business, Supply Chain, Engineering, or a related field
- Advanced working knowledge of end-to-end supply chain processes
- Proficiency in Salesforce, SAP, Oracle, and other relevant tools
- 5+ years of experience evaluating systems for end-to-end customer experience and responding to customer requests
- Ability to interpret and present data and concepts
- Ability to translate data into actionable initiatives
- Problem-solving and judgment capabilities
- Ability to navigate competing priorities in a dynamic environment
Rockwell Automation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rockwell Automation and has not been reviewed or approved by Rockwell Automation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, mental‑health support, disability and life insurance, and wellness resources. Multiple plan choices and supportive programs contribute to the package feeling well‑rounded.
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Retirement Support — Retirement benefits include a 401(k)/Retirement Savings Plan with employer matching that is positioned as a meaningful part of total compensation. These offerings reinforce longer‑term financial security as a core strength.
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Parental & Family Support — Paid parental leave was expanded and a paid caregiver leave was added, indicating clear support for family needs. These policies are complemented by flexibility signals and dedicated paid volunteer time.
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What We Do
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.
