- Maintain and manage Granite’s Premier (platinum-tier) accounts.
- Remain available 24×7 to support assigned accounts.
- Schedule and conduct weekly meetings with clients; document action items and follow up promptly.
- Service issue resolution and technical coordination, working closely with Granite’s technical teams to address outages, bandwidth allocation, Quality of Service (QoS) concerns, and overall network performance.
- Billing inquiries and detailed reporting, handling customer billing questions and generating comprehensive service usage and performance reports.
- Proactively identify opportunities to grow and expand accounts, ensuring continued customer satisfaction and revenue growth.
- Communicate actively with clients, internal sales teams, and service/support staff.
- Bachelor’s degree or honorable discharged veteran status.
- Outstanding customer service skills.
- Intermediate to advanced proficiency in Microsoft Office Suite
- Resilience under pressure and consistent ability to meet deadlines.
- Strong problem-solving, multitasking, and organizational skills.
- Excellent interpersonal and communication skills.
Compensation Range:
The compensation range for this position is $50,000-$65,000 and represents the range that Granite reasonably and in good faith expects to pay for this role at the time of posting. Final compensation will be determined based on several factors, including but not limited to experience, education, job related skills, and overall alignment with the role.
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
Skills Required
- Bachelor's Degree
- Microsoft Excel (Intermediate to Advanced)
- MS Access (Intermediate to Advanced)
- Excellent customer service skills
- Ability to work under pressure
- Ability to meet deadlines
- Excellent problem-solving skills
- Ability to work independently and in a group
- Strong multi-tasking and organizational skills
- Excellent interpersonal and communication skills
Granite Telecommunications Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Granite Telecommunications and has not been reviewed or approved by Granite Telecommunications.
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Healthcare Strength — Health, dental, and vision coverage are often highlighted as strong, with several mentions of robust healthcare benefits. Feedback suggests the core medical offerings are a notable advantage within the package.
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Retirement Support — A 401(k) with company match is frequently cited as a meaningful positive. Feedback suggests the retirement program contributes appreciably to overall total rewards.
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Strong & Reliable Incentives — Sales roles feature uncapped commissions and bonus potential that can materially increase total earnings for strong performers. Feedback suggests variable compensation can be highly rewarding when performance targets are achieved.
Granite Telecommunications Insights
What We Do
Granite is a dynamic and rapidly growing company serving the exciting and demanding Telecommunications market. 2018 EIS awardee. The success we have achieved to date has been the direct result of the outstanding team of people that make up our company. It is a team that is committed to satisfying customers by producing, and supporting high quality, cost effective telecommunications solutions. We gain satisfaction from exceeding our customer expectations by doing the best possible job we can, and continuously improving what we do and how we do it. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite is one of the premier telecommunications solutions providers for businesses across the United States and Canada. With unparalleled North American coverage, Granite is the leading corporate phone service provider to multi-location companies through our scalable solutions, customized to manage all your local, regional and national locations. Through long-term commercial wholesale contracts, Granite offers dial-tone, infrastructure solutions, advanced data services, broadband, and security services to our customers at significant savings. Enjoy on-line location pre-qualification, order entry, order tracking and revenue reporting along with premier account managers.
