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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Skills Required
- Provide one-to-one customer service for Preferred accounts
- Analyze and resolve customer problems, tracing, and claim inquiries
- Maintain ownership of customer situations through resolution, including follow-ups and outbound calls
- Excellent communication skills
- Ability to work with minimal supervision
What We Do
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