Preferred Customer Associate

Posted 2 Days Ago
Be an Early Applicant
13 Locations
In-Office or Remote
Entry level
Logistics • 3PL: Third Party Logistics
The Role
Provides one-to-one customer service for UPS Preferred accounts. Investigates and resolves customer issues, including shipment tracing and claims inquiries, while maintaining ownership through resolution. Responsibilities include follow-up communication, outbound calls, problem analysis, and delivering solutions with minimal supervision.
Summary Generated by Built In

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.


Employee Type:
 

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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The Company
HQ: Atlanta, GA
180,000 Employees
Year Founded: 1907

What We Do

Select your location to find out more about package delivery solutions and global shipping services in your region.

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