Preferred Account Specialist

Posted 8 Days Ago
Be an Early Applicant
63131, Manchester, MO, USA
In-Office
Entry level
Hospitality
The Role
Manage and sell guest room accounts to maximize occupancy by following Drury Sales Procedures. Spend most of the time contacting customers, maintaining high service standards, and driving revenue through sales activities and account management.
Summary Generated by Built In

Property Location:

13075 Manchester Rd - St. Louis, Missouri 63131

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

  • Retirement - Company-matched 401(k)

  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

  • Incentives - Quarterly bonuses (we succeed together!) based on hotel results

Drive Hotel Success! Under general direction, you'll manage assigned accounts and leverage proven Drury Sales Procedures to maximize occupancy across our hotel system.

80% of your day will be spent directly interacting with customers, ensuring their experience is welcoming, memorable, and exceeds expectations. You'll play a vital role in upholding Drury's high standards of service and hospitality while maximizing revenue.

Job Duties

  • Manage key accounts & deliver exceptional support (phone/email). 

  • Collaborate with Hotel & Sales to coordinate accounts and manage follow-up

  • Adaptable to Company Programs: Learn & leverage Drury resources

  • Ensure accuracy in all quotes by adhering to account and rate guidelines, while seeking approval for any exceptions

  • Record sales calls with precision and efficiency

  • Develop customized strategies for your accounts, utilizing internal and external resources

  • Expand our reach by cross-selling our diverse hotel portfolio, unlocking more stays with Drury

Qualifications:

  • College degree preferred in Business, Marketing, or a related field

  • 1+ year account management & retention experience (sales/marketing preferred)

  • Proficient in Microsoft Office and possesses exceptional organizational skills

 

Rise. Shine. Work Happy. Apply Now

Skills Required

  • Fundamental knowledge of sales techniques and professional business practices.
  • Ability to communicate clearly in English, both orally and in writing.
  • Proficient computer skills including Microsoft Office.
  • Effective time management and organizational skills.
  • Ability to manage accounts and conduct sales activities to maximize occupancy.
  • Follow Drury Sales Procedures.
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The Company
HQ: Saint Louis, MO
2,360 Employees
Year Founded: 1773

What We Do

In this current market, jobs are abundant. Nearly everyone is hiring. But it’s finding a place where you belong that truly matters. At Drury Hotels, who you are and what you do makes a difference. We don’t see each other as colleagues; we are a family working together towards one common goal: to provide the best customer service in the hospitality industry. If you are really good at taking care of others and are looking for a career instead of a job, then Drury Hotels might be right for you. Join our team and grow happy! Drury is your place to shine, to be heard and supported, and most importantly to be appreciated for what you do. You can expect So Much More™ from Drury Hotels. We believe this is more than a paycheck. It’s: • Health & well-being benefits • Discounted and free rooms • Team member assistance programs • Bonuses for great service • Flexibility for balancing life Our Vision: Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do. Our Mission: Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors: · Quality that consistently exceeds guest expectations. · Service that makes our guests feel welcome and at home. · Teamwork demonstrated by team members who enjoy their jobs and are committed to the long-term success of our family-owned business. · Profitability which is the result of our mission and allows us to grow

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