Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job SummaryThe Ritz-Carlton Yacht Collection seeks an experienced specialist in guest service who will embody our service values to ensure guest expectations are exceeded. In this role, you are primarily responsible for assisting the Sr. Manager, Special Services, and the broader team across multiple departments, ensuring all special service tasks are completed on time and handling customer service issues related to Special Services.
- Ensure all guest requests are noted on the booking, communicated shoreside to the yacht, and actioned when necessary.
- Handles all guest special requests before departure, ensuring guest satisfaction and facilitating pre-payment and reconciliation as needed.
- Process gift order requests, complete payment, and provide confirmation.
- Assist guests with any medical needs for their voyage to ensure compliance with the Americans with Disabilities Act and the European Accessibility Act.
- Assist in the yacht Visitor process by directing agents to complete required forms by deadlines.
- Works closely with Cruise Hotel Operations for items such as, but not limited to, special orders, including beverage, food, and special shipboard requests, events/celebrations, dining/group dining, cocktail parties, dietary, and medical requests, to ensure guests’ needs are met before boarding.
- Assist in managing consent forms required for children traveling in coordination with the Inventory Management team.
- Works with Port Operations on guest shipping requests and port deviation requests as needed.
- Demonstrate the ability to work closely with several departments and communicate clearly, concisely, and promptly.
- Develop and maintain positive working relationships with various departments & shipboard personnel.
- Abide by company policy and department guidelines regarding attendance & phone adherence.
- Provide administrative support to the Post Voyage Specialist as needed, including but not limited to assisting with lost and found inquiries, reissuing onboard invoices/survey links, and managing general guest feedback.
Education:
- 2-year college degree or 3-year industry experience
- Minimum 3 years of Special Services in the travel industry required
- Experience in handling manifests and sensitive data is required. Luxury cruise experience is a plus
- Ability to learn and utilize the reservations system
- Organization, critical thinking, problem solving & multi-tasking
- Must commit to delivering high-level customer service
- Ability to develop strong working relationships between departments
- Possess excellent written & verbal communication skills
- Ability to learn, understand, and execute policies & procedures
- Ability to pull reports and organize data in a clear, concise manner
- Ability to adhere to strict attendance policy, including scheduled work shift, lunch/break adherence, attendance, and punctuality
- Proficiency in MS Office, CRM, and the ability to learn new applications
Work Environment
- Hybrid in downtown Ft Lauderdale, FL
- Comfortable Call Center office setting
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Top Skills
What We Do
Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection will offer voyages on three custom-built yachts. Calling on unique and distinguished destinations alike, most voyages range from seven to ten nights, offering many overnight calls and uniquely curated experiences ashore. Each yacht will feature 149 suites, each with its own private terrace, and accommodate up to 298 guests in a relaxed, casually elegant atmosphere. As with The Ritz-Carlton® on land, each yacht will feature personalized service, elevated dining and luxury amenities. The yachts are also available for private charter.
