Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered portfolio enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview: Cellebrite is seeking a Solutions Engineer / Technical Account Expert to support pre/post sales and customer success activities for its Southeast sales territory. This position would support all technical efforts associated with the pre-sales process focused on delivering end-to-end digital intelligence capabilities to Law Enforcement agencies throughout the region. The position will require frequent travel (50%-70%) within Southeast.
Responsibilities:
- Responsible for developing technical solutions based upon the needs, environmental considerations and understanding of the customer’s requirements. In addition, the individual must be able to accurately consult with engineers, architects, and other technical personnel to insure successful deployment activities.
- Identifies current and future customer technical requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand product requirements. Provides product or equipment technical and engineering information by answering questions and requests.
- Work with sales team to establish new accounts by identifying potential customers; planning and organizing sales call schedules.
- Develops proposals by analyzing cost-benefit ratios and return on investment analysis.
- Gains customer acceptance by explaining or demonstrating technical value of solutions, cost reductions and operations improvements.
- Develops customer's staff by providing technical information and training.
- Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions.
- Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
- Contributes to team effort by accomplishing related results as needed
- Bachelor’s Degree, or, equivalent industry experience
- Minimum 4 years of experience in sales/systems engineering role, or, 4 years of experience in digital forensic investigations (Mobile and/or computer forensics)
- Technical Skills: Knowledge of mobile and computer forensic solutions and evidence analytics solutions preferred (i.e. Cellebrite, Oxygen, MSAB, Magnet, Nuix, Palantir, I2).
- Working Knowledge of Investigations: general requirements, analysis, & documentation
- Linux and Windows system administration, basic networking, and storage administration
- Having a working understanding or exposure to law enforcement best practices is a plus.
- Motivation: you are a self-starter & eager to learn
- Effective Presenter: You are comfortable speaking in front of people and know how to present in an engaging manner.
- Successful Relationship Building: You are comfortable initiating new conversations and experienced in relationship building with internal and external stakeholders.
- Accountability: Take full ownership in your role; understand that the position is crucial to the business and helping to grow your business
- Customer Service Skills Expert: Anticipation of customer needs
- Travel: This position requires frequent travel (50-70%) within Southeast US (flight & ground)
Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Cellebrite is the leader in digital intelligence and investigative analytics, partnering with public and private organizations to transform how they manage data in investigations to accelerate justice and ensure data security.
