RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
As a Pre-Sales Manager, you will ensure a smooth onboarding experience by processing registrations, verifying documents, contacting partners, and coordinating meetings with the Sales team.
This is a remote vacancy open to candidates residing in Latin America.
What You’ll Do:- Process new registrations within the first 24 hours;
- Initial Partner Check: Perform preliminary checks for fraud indicators on new registrations assigned through the CRM system;
- Contacting the Partner: Make multiple call attempts to reach new partners. If unsuccessful, send a series of onboarding emails to initiate contact;
- Onboarding Calls: Conduct initial onboarding calls to understand the business segmentation and verify the legitimacy of the partner’s business;
- Documentation Verification: Request and verify necessary documents, ensuring all required documentation is accurately processed within the first 24 hours;
- Onboarding Meetings: Propose and schedule onboarding meetings with the Sales Manager.
RequirementsWho You Are:
- Relevant Experience. Minimum of 1 year of successful experience in customer operations or account management within B2B companies in the tech or travel/hospitality industry;
- Language knowledge. Fluent in local language and English;
- Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
- Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer;
- International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence.
Note: We are not able to provide visa sponsorship.
BenefitsWe offer you:
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice
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What We Do
RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals.
We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 180 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 67 000 properties contracted directly. This allows us to provide our clients located in over 190 source markets with more than 2 000 000 properties all over the world.
Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology.
Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents.
We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work.
Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
