Pre-Sales Engineer (EHR platform)

Job Description:

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered.

Summary of the Pre-Sales Engineer

The Pre-Sales Engineer – EHR Integrations and Security serves as a technical liaison between the sales team and prospective clients, specializing in EHR platform integrations, security architecture, and tech stack capabilities. This role is critical in translating complex technical concepts into clear, value-driven solutions that align with customer needs and compliance requirements.

Responsibilities for the Pre-Sales Engineer

• Collaborate with sales executives to design and present integration solutions tailored to client environments, including HL7, FHIR, and API-based workflows
• Lead technical demonstrations of EHR platforms (e.g., CareLogic, Credible, InSync), emphasizing security features such as audit logging, restricted access, and compliance tracking
• Conduct discovery sessions to understand client infrastructure, interoperability goals, and data governance needs
• Respond to RFPs and RFIs with detailed technical documentation, including architecture diagrams and security protocols
• Partner with engineering and product teams to align customer requirements with platform capabilities and roadmap features
• Serve as a liaison between sales, product, and implementation teams to ensure smooth client onboarding
• Provide after-sales technical support and assist in transition planning for new clients
• Provide post-demo technical support and assist in proof-of-concept deployments
• Maintain demo environments and ensure configurations reflect real-world use cases and compliance standards

Qualifications of the Pre-Sales Engineer

• Bachelor’s degree in computer science, Information Systems, or related field; equivalent experience considered
• 5+ years of experience in pre-sales engineering, technical consulting, or software integration, preferably within healthcare or SaaS environments
• Strong understanding of EHR architecture, integration protocols (HL7, FHIR, REST APIs), and cloud infrastructure (AWS, Azure)
• Familiarity with security frameworks including ISO certification, audit logging, and role-based access control
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders
• Demonstrated ability to use Microsoft Office Suite, including Word and PowerPoint

Knowledge, Skills, and Abilities of the Pre-Sales Engineer

• Experience with cloud-based platforms and SaaS architecture
• Ability to manage multiple projects and prioritize effectively in a fast-paced environment
• Ability to create compelling data stories and executive-level presentations
• Strong interpersonal skills and a collaborative mindset

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.