Pre-Sales Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewNoggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.
The Pre-Sales team possesses a deep knowledge of our solutions and provides customers with tailored demos as well as proof of concept delivery. Sitting within the Business Development function, they work closely with Product, Sales, Professional Services and Customer Success. They also assist with implementations on an as-needed basis.
Job Description

The Pre-Sales Engineer is an expert in Noggin’s products who can match customer needs with Noggin’s available solutions, to help close deals more quickly. The role requires taking an active role in understanding customer needs, developing an initial view of how the solution should be adapted to meet those needs, and determining how Noggin’s products can be positioned to emphasise differentiators and advantages. The Pre-Sales Engineer acts as a subject matter expert in meetings with prospects/customers, demonstrating the products and answering questions, to ensure that Noggin understands the customers’ problems and the customer understands how Noggin can solve them, and the benefits we offer.

The Pre-Sales Engineer is also often the first point at demonstrating the Noggin products to the customer, so needs to have excellent knowledge of the Noggin products, and great presentation skills. The Pre-Sales Engineer will often tailor the software solution before demonstrating it and answer any product or implementation questions.

Key Responsibilities:

• Planning and Product Knowledge: Support pre-sales strategies to achieve sales targets and maintain deep expertise in Noggin products, including customer needs, use cases, and benefits. Contribute to product development with market analysis and strategic insights while staying informed about software functionality, key features, and market relevance. Develop expertise in the technical aspects of the solution, keeping up-to-date with the product roadmap.

• Consulting, Solution Design and Demo/Presentation: Engage with customers to gather requirements, analyse needs, and design tailored solutions, including custom configurations. Deliver compelling presentations and demos that showcase Noggin’s capabilities and serve as the product expert in meetings. Provide customised training and support during product trials, addressing any gaps in customer requirements through configuration, integration, or development.

• Deal Support and Pipeline Management: Contribute to proposals by clearly documenting customer needs and aligning Noggin’s solutions. Support tender responses, collaborate with pre-sales teams to address non-functional questions, and accurately scope project implementations. Manage CRM data and ensure deals are qualified before investing pre-sales resources, while maintaining up-to-date documentation.

• Revenue performance: Ensure that you are contributing to closure of revenue as per the agreed performance KPIs 

• Demand Generation. Support the demand generation function by providing assistance to marketing lead generation effort as required.

• Marketing Support: Work closely with Marketing and Product teams to share customer insights, refine communication strategies, and enhance value propositions. Provide timely post-event reports and conduct debriefs with internal stakeholders to optimise marketing and sales efforts.

Basic Requirements

Education and Qualifications

Bachelor’s degree in business / commerce / information technology / computer science, or equivalent qualifications or experience.

Experience and Skills

Essential:

• A minimum of 5 years commercial experience in business or software analysis, with at least 2 in a senior role

• Demonstrated experience in requirements gathering and analysis, and pre-sales consulting and the preparation of pre-sales documents

• Demonstrated experience in analysing the needs of prospective customers against an existing product set, and providing advice on how solutions can be delivered using those products

• Experience with ownership of the client relationship and front-line stakeholder engagement

• Experience working within project teams in a software development context

• Market or product analysis for software products

• Business development or sales experience

• Desirable to have exposure to risk, crisis, incident, or emergency management systems

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Personal Attributes

• A thorough understanding of requirements analysis and documentation, information management systems, software development lifecycles, software usability and software testing.

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Inclusion and Diversity

Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status and other areas of potential difference.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].