Pre-sales Engineer - Navigation Systems

Role Responsibilities:

• Research, resolve, and respond to a variety of customer technical issues, while also liaising with our engineering team to resolve software and hardware bugs discovered during support investigations;
• Support the sales team by meeting with our most important customers in person, and preparing them for customer engagements; 
• Collaborating with the Sales Team on the qualification, development and execution with the company’s technical solutions that meet and exceed the customer’s application and opportunities;
• Travel nationally / globally for specialised support and sales opportunities and also to conduct training for our customers
• Manage and maintain the dedicated regional loan pool in collaboration with Sales Operations;
• Organise and support customer loans both from a technical and administrative perspective;
• Analyse and problem solve high-level complex issues and provide in-depth technical assistance to account executives, engineers, and product managers;
• Create and maintain internal and external support documentation including policies, standard operating procedures, guidelines, knowledge articles and customer facing tools (GUI’s and SDK’s etc);
• Develop and nurture successful long-term relationships with our customers by creating a best-in-class customer experience;
• Pass on potential RMA’s to the support team members based at Head Office for review and analysis; 

Qualifications & Experience

• Have studied at a higher education institution focused on engineering
• 3+ years of experience as a Pre-Sales or Solution/Application/Support Engineer or equivalent customer-facing role, preferably with experience supporting Geospatial, surveying, maritime, or robotic market segments
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly at a whiteboard
• A dedication to delivering a great customer experience while being a creative problem-solver in response to technical, product, and business questions
• Experience working in support environments using integrated CRM systems as well as tools such as Matlab for data analysis.
• Interest in working in a fast-paced environment, to help customers accelerate their journey to creating an accurate position, velocity, acceleration and orientation under the most demanding conditions
• Effective presentation crafting and delivery skills
• A collaborative and team-oriented mindset for accomplishing goals