POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
• Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
• Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
• Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase
• Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process
• Develop and contribute to internal and external knowledge bases
• Be a champion for Incode’s customers and hold our teams to a high standard of customer service
• BS degree in Computer Science or in related field
• Minimum 10-years of experience in similar roles, ideally in an enterprise SaaS environment
• Good understanding of business processes
• Proficient in English
• Working knowledge of biometrics or identity software is ideal
• Understanding of APIs, SDKs, and cloud computing technology
• Experience in various software designs, languages, and architecture
• Familiarity with cloud-based softwares
• Experience with HTTP based on JSON services
• Experience with HTTP client tools like Postman or Insomnia
• Experience developing scripting or batch processes using sprint batch, shell script or Python
• Experience developing Mobile iOS and/or Android Native Apps, knowledge of Swift, Kotlin, Java, Cocoapods, Maven
• Experience integrating third-party Web or Mobile SDKs
• Basic understanding with non-relational databases like MongoDB and Redis is a plus
• Excellent written and verbal communication skills
• Strong problem solving skills, customer service and interpersonal skills
• Passion for customer service and ownership of the customer experience including comprehensive issue resolution
• Understanding of support organizations and key indicators that drive supportability
• Proven track record of resolving issues and risks in a cross-functional and collaborative way
• Confident, and you easily build relationships when working with your customers and internal partners
• Naturally curious, eager to learn and proactive in sharing knowledge with others
• Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion
• Highly motivated, able to multi-task and be resourceful
Aspects of our Culture:
- High performance
- Freedom & responsibility
- Context, not control
- Highly aligned, loosely coupled
- Continuous Feedback
- Promotions & Development
- Learn more about Life at Incode!
Benefits & Perks:
- Flexible Working Hours & Workplace
- Open Vacation Policy
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.
Applicant Data Privacy:
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
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What We Do
Incode Technologies is an omnichannel biometric identity company that builds secure, top-rated solutions for frictionless banking, healthcare, hospitality, and retail experiences. The company’s end-to-end web and mobile solutions are adopted globally for a variety of applications, including remote account opening & customer onboarding, identity & document verification, and transaction authentication by some of the world’s largest financial institutions, governments, and retailers.
