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Closing Date:
Type of Position:Clinical Staff - Medical Ancillary Support
Job Type:Regular
Work Shift:
Sponsorship Available:
Institution Name: University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].
Department:ICE | CORE PA MA Pre-Service Team A
Department's Website:
Summary of Job Duties:This position works under supervision and provides comprehensive support for finance and patient care activities. The Pre-Registration Specialist II is the go to resource for complicated registrations. The IIs work with coordination of benefits (COB) issues to ensure that primary insurance is filed appropriately and the secondary follows the primary.
***Call Center Environment**
Qualifications:
Minimum Qualifications:
High School, GED or formal educational equivalent
2 years customer service
2 years of healthcare experience requiring involvement of registration or insurance verification.
Ability to follow oral instruction, read, and write. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills.
Additional Information:
Job Requirements:
- Assist in denials of coordination of benefits issues on accounts not set up properly.
- Collect patient intake documents ahead of the appointment which saves time and reduces paperwork.
- Answering new and existing inbound/outbound calls, collection of patient demographics, which include personal demographics, employment, guarantor, emergency contact information and insurance information.
- While checking insurance the specialist verifies insurance information, checks for Medicaid PCP information, answers Medicare Questionnaires and checks for out of network or out of area coverage. The Specialist II directs out of network insured patients to Office of Financial Counseling while advising in network patients of their insurance copay and deductible.
- This position must be able to perform all duties of the Pre-Registration Specialist. Pre-Reg IIs assist with training and monitor calls for new Pre-Registration Specialist staff.
- Interacts with and assists the public in a professional and friendly manner virtually.
- Demonstrates effective communication skills, communicating accurate and complete information; maintains strict confidentiality.
- Demonstrates positive working relationships with co-workers, management team, and ancillary departments; deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements; consistently utilizes communication devices and keeps accurate records.
- Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
- Assists internal and external stakeholders as needed with exceptional customer service.
- Conducts pre-registration, inputs and/or updates accurate patient information; Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals; files patient charts as needed.
- Perform other duties as needed.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact [email protected] for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:Hearing, Sitting, Talking
Frequent Physical Activity:Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking
Occasional Physical Activity:Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping
Benefits Eligible:Yes
Skills Required
- High School diploma, GED or equivalent
- 2 years customer service experience
- 2 years healthcare experience involving registration or insurance verification
- Ability to follow oral instructions, read, and write
- Basic computer and keyboarding skills
- Telephone etiquette and call center experience (inbound/outbound)
- General knowledge of office machines including printers and scanners
- Excellent customer service skills and effective communication
- Experience verifying insurance, running eligibility, and explaining benefits
- Ability to handle coordination of benefits (COB) and insurance denials assistance
- Maintain strict confidentiality and accurate recordkeeping
- Ability to train and monitor new pre-registration staff and perform all Pre-Registration duties
What We Do
The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of multiple campuses, divisions, and administrative units dedicated to serving Arkansas residents through education, research, and service.
