Pre Registration Representative

Requisition Number: 2372544
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:30am - 8:00pm PST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime.
We offer 90 days of virtual, classroom and on the job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Verifies patient information is accurate for each hospital encounter
• Resolves verification of eligibility and benefit information issues
• Utilizes work queues and other control reports to process all assigned encounters
• Monitors third party payer coverage requirements advising the patient of any potential out of pocket expenses
• Supports assigned pre-service functions including scheduling, pre-registration and financial counseling
• Assists uninsured or underinsured patients to establish a payer source or to make payment arrangements
• Provides cost estimates to patients who identify as "self pay" and wish to schedule services at a JMH location
• Ensures safekeeping of credit card information and appropriately documents transaction in patient's encounter
• Maintains patient confidentiality and demonstrates complete discretion when discussing patient information
• Maintains current knowledge of computer registration, updating patient data as needed
• Meets productivity standards, quality review expectations, unit specific goals and reporting requirements as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma / GED
• 2+ years of experience in an admitting, registration, or hospital business office-oriented role
• 2+ years of experience working in healthcare, with insurance and third-party payers
• Intermediate level of proficiency in Microsoft Office (Word, Excel, Outlook, Power Point)
• Ability to work full-time between 11:30am - 8:00pm PST including the flexibility to work occasional overtime given the business need
• Must be 18 years of age or older

Preferred Qualifications:

• Knowledge of medical terminology, ICD-10 and CPT coding
• EPIC proficiencies for this position must be passed within 90 days of start date

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Computer and typing skills

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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