Pre-Qualification and Customer Support Specialist - Classifieds Mobility (M/F/N)

The right career for all

Created in 2006, leboncoin.fr is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective: to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where it is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

As a Pre-Qualification Specialist, you will play a key role in our BtoC sales department, ensuring the efficient pre-qualification of appointments and the proactive follow-up of customers.

Your mission: to transform leads into concrete opportunities, while contributing to the optimization of our operations.

Beyond these core missions, you'll have the opportunity to contribute to improving the customer experience and support, broadening your scope of action within our Classifieds Mobility platform.

Appointment pre-qualification :

-Handle 80 leads/day

-Ensure the viability of appointments

-Confirm appointments according to partner availability

-Collect reasons for missed appointments.

-Inbound and outbound call management:

-Receive incoming calls from customers already contacted for pre-qualification.

-Make outgoing follow-up calls to customers who have not yet indicated that they wish to keep their appointment.

-Collect feedback on the difference between estimate and purchase price. 

-Maintain follow-up tables for non-contacted customer returns.

-Maintain follow-up tables for customers who have refused the buy-back.

-Identify areas for improvement in the buyback process and propose solutions to optimize the efficiency of pre-qualification operations.

-Contribute to the Classifieds Mobility Customer Experience:

-Participate in temporary actions to improve customer performance.

-Contribute to customer satisfaction by expanding scope within support tasks. 

Desired qualifications :

-Previous experience in customer relations, call center

-Ability to use a CRM (ideally Zendesk)

-Ability to handle a high volume of calls.

-Excellent listening and communication skills.

-Rigor and organization in managing appointments and data.

-Ability to handle difficult situations

-Dynamic and results-oriented.

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.