Genstone is the holding company within The Fay Group, providing a broad suite of property services solutions to homeowners and real estate investment services to institutional clients nationwide. Through its network of specialized subsidiaries, Genstone offers property management, renovations, business purpose lending, real estate brokerage, title and escrow, home financing, and insurance services, as well as whole loan trading and the acquisition and sale of closed, performing mortgage loans.
Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment – whether for individual investors or large-scale portfolios – ensuring efficiency, transparency, and long-term value creation. By leveraging shared resources across The Fay Group, including legal, compliance, and technology infrastructure, Genstone provides scalable solutions that adapt to dynamic market conditions and help maximize asset returns for both homeowners and clients.
Reporting to the VP, Asset Disposition, this position is responsible for monitoring the status of residential evictions nationwide through the preferred attorney network. This role actively participates in negotiating relocation assistance for occupants through our preferred REO agent network and conducts inventory reviews with management and clients.
This position plays a critical role in ensuring properties are transitioned from occupied to vacant status in a compliant and efficient manner. Additionally, this role serves as a liaison between the REO agents and legal counsel to ensure the eviction process is executed in accordance with legal requirements and scheduled timelines.
Qualifications Include:
- Bachelor's degree in Real Estate, Business or related field (or equivalent combination of years of experience with High School diploma/GED)
- 2+ years’ experience in the mortgage or servicing industry
- 2+ years’ experience in roles coordinating foreclosure or eviction
- 2+ years’ experience managing foreclosures and evictions for multiple states and municipalities
- Prior experience using Pyramid Platform or a similar software preferred
- Demonstrated experience working in a fast-paced work environment
- Strong skills in Microsoft Word, Excel and PowerPoint
- Strong verbal and written communication skills
- Strong interpersonal skills
- Strong analytical skills
- Solid decision-making abilities coupled with sound judgment
- Strong time management skills
- Ability to prioritize numerous tasks and manage shifting priorities
- Client focused with strong execution skills and results orientation
- High-level of precision with attention to detail and consistency
- Flexible, open to change, ability to learn new things quickly
- Ability to work in a collaborative environment and provide guidance for working groups
- Self-directed; ability to proactively ask questions and surface issues/ concerns
Submit Your Resume to Learn More
Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
Compensation
- The hiring range for this position is between $45,000.00 - $50,000.00 annually
- This position is eligible for a monthly incentive
Fay Cares!
The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in Real Estate, Business or related field (or equivalent combination of years of experience with High School diploma/GED)
- 2+ years' experience in the mortgage or servicing industry
- 2+ years' experience in roles coordinating foreclosure or eviction
- 2+ years' experience managing foreclosures and evictions for multiple states and municipalities
- Prior experience using Pyramid Platform or a similar software
- Demonstrated experience working in a fast-paced work environment
- Strong skills in Microsoft Word, Excel and PowerPoint
- Strong verbal and written communication skills
- Strong interpersonal skills
- Strong analytical skills
- Solid decision-making abilities coupled with sound judgment
- Strong time management skills
- Ability to prioritize numerous tasks and manage shifting priorities
- Client focused with strong execution skills and results orientation
- High-level of precision with attention to detail and consistency
- Flexible, open to change, ability to learn new things quickly
- Ability to work in a collaborative environment and provide guidance for working groups
- Self-directed; ability to proactively ask questions and surface issues/ concerns
What We Do
Founded in early 2008 to address challenges created by the growing housing crisis, our company is committed to providing innovative servicing solutions for both performing and non-performing mortgages. Until recently, the existing traditional mortgage servicers were adequately able to handle the mortgages under their care. The functioning premise of their servicing models was a high volume, low delinquency approach. However, in the last two years, due to many factors, residential mortgages have begun experiencing unprecedented levels of delinquency. As a direct result, many servicers quickly found themselves overwhelmed and unable to effectively manage the resulting complications. We conducted an exhaustive analysis of the existing mortgage servicing industry and gained valuable insight into the short-comings of current mortgage servicers. Realizing that even adapting an existing approach was wrought with immense challenges including legacy portfolio issues and unproductive corporate cultures, we decided to build a new model from the ground up, the focus of which would be to benefit both the homeowners and the lenders.
.png)
