Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary
The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team. This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides menu programming, training, and proactive problem-solving, ensuring white-glove service for Shift4’s SkyTab merchants.
Responsibilities
- Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations.
- Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.
- Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct.
- Train merchants on the usage of Shift4 products and services.
- Provide white-glove service, ensuring merchant satisfaction throughout onboarding.
- Maintain clear communication across all channels (email, phone, tickets, chat).
- Research and apply problem-solving skills to assess feasibility of requests and create solutions.
- Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.
- Acquire and maintain industry knowledge of merchant processing and Shift4 systems.
- Support special projects as assigned by leadership.
Qualifications
- High school diploma or equivalent required.
- Deep understanding of hardware platforms, configuration methods, deployment, and logistics.
- Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.
- Excellent written, oral, and listening communication skills.
- Strong attention to detail with the ability to self-manage and think critically.
- Natural problem-solving skills with the ability to de-escalate issues effectively.
- Customer-focused mindset with a commitment to white-glove service.
- Strong leadership and team collaboration skills.
- Friendly, enthusiastic, and professional demeanor.
- Bilingual (English/Spanish) is required.
Grade 5
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Skills Required
- High school diploma or equivalent
- Deep understanding of hardware platforms, configuration methods, deployment, and logistics
- Strong proficiency in Excel, Microsoft Suite, and Google Suite
- Experience with Monday.com
- Excellent written, oral, and listening communication skills
- Strong attention to detail
- Natural problem-solving skills
- Customer-focused mindset
- Strong leadership and team collaboration skills
- Bilingual (English/Spanish)
Shift4 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Shift4 and has not been reviewed or approved by Shift4.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision plans and the company covering the majority of U.S. premiums. Health insurance is also characterized as solid or comprehensive in parts of the material, supporting baseline benefits strength.
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Retirement Support — Retirement support includes a 401(k) with a company match up to 4% of salary in the U.S., reflecting a clear, structured contribution benefit. Pension programs are also described for some European locations, indicating additional retirement coverage in certain regions.
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Leave & Time Off Breadth — Time away benefits include paid time off, paid holidays, and dedicated paid volunteer time annually. Parental leave for both birthing and non-birthing parents is also included, expanding overall leave breadth.
Shift4 Insights
What We Do
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
