LOCATION: Swansea - Unit 17-19, Fford Parc Felindre, Felindre, Swansea, SA57DU
Ready to join the company that aims to be the UK’s most sustainable premium delivery carrier? We’re looking for reliable Pre Brief Operatives to join our team. DPD. We are a £2 billion industry leader focused on sustainability, innovation, and taking care of the people who keep us moving.
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide.
Why DPD? (The Good Stuff)
We know there’s more to life than just a paycheck. We offer a benefits package designed for the modern world:
- Pay: £12.71ph
- Stability & Growth: Genuine career progression as we promote from within. Start in the warehouse, move into management just like many of our current leaders have.
- Extra Time Off: Milestone Days to celebrate life’s big moments e.g Your Birthday + Holiday Trading.
- Wellbeing First: Free Unum "Help@Hand" 24/7 health services for you and your family.
- Big Discounts: Save up to 5% on your weekly grocery shop and at 100s of top retailers.
- Financial Peace of Mind: Free Life Assurance (4x salary).
- Contract Type: Permanent – 35 Hours Per Week
- Days of Work: Monday - Friday
- Hours of Work: 07:00 - 1300
What You’ll Be Doing
No two days are the same here. You’ll be the essential link between our drivers, our warehouse, and our tech:
- Tech Management & Logistics: You’re the guardian of our "Saturn" handheld devices. You’ll manage the check-in/out process for the driver fleet, ensuring every unit is accounted for, fully charged, and updated. If a device is acting up, you’ll log the repairs to keep the operation moving without a glitch.
- Data Guru: You’ll navigate our internal "Universe" system and Google Docs like a pro. Your mission is to maintain real-time data accuracy, ensuring that every entry is precise so the depot runs like a well-oiled machine.
- Customer Experience: You’ll be the face of DPD for customers visiting the depot. Whether they are picking up a long-awaited parcel or have a complex delivery query, you’ll provide top-tier service and solve problems on the spot.
- Operations Support: You aren’t just behind a desk. You’ll stay active by supporting the warehouse floor crew, participating in daily team huddles, and helping out with various depot duties to ensure we meet our delivery promises.
- Safety & Standards: You’ll help keep the vibe professional and safe by maintaining an organized workspace and following health and safety protocols to protect yourself and the team.
Qualifications
What You Bring
We aren't just looking for a checklist of skills; we’re looking for someone who matches our energy. To thrive in this role, you’ll need:
- A Sharp Eye for Detail: You’re the type of person who spots a typo or a missing entry from a mile away. Whether you're tracking expensive tech or updating delivery logs, you take pride in 100% accuracy and never "just wing it."
- Digital Fluency: You don't need to be a coder, but you should be a "natural" with tech. You’re comfortable navigating Google Workspace (Docs/Sheets) and can quickly learn our bespoke internal platforms, like Universe, to manage high-volume data entry.
- The "Cool Under Pressure" Factor: Depots are high-energy environments with tight deadlines. You stay focused and chill when the floor gets busy, prioritizing your tasks effectively without losing your rhythm.
- Top-Tier Communication: You’re a "people person" who can switch gears effortlessly—from professional and empathetic when helping a customer, to clear and collaborative when briefing our driver team.
- Adaptability & Drive: You’re proactive. If you see a way to make a process smoother or a colleague who needs a hand, you jump in. You’re flexible with your duties and show up with the self-determination to excel.
- The DPD DNA: You genuinely vibe with our core values. You lead with Respect, act with Honesty, stay Flexible, and take Accountability for your work every single day.
Does this sound like you? We’re ready to help you grow if you’re ready to put in the work.
DPD is a Disability Confident Employer and a member of the Valuable 500. We value your unique perspective. To find out why DPD is a great place to work for everyone please click on the following link - You & DPD
#LI-DNP
Additional Information
Skills Required
- High attention to detail and accuracy in data entry
- Digital fluency with Google Workspace (Docs/Sheets) and ability to learn bespoke platforms
- Ability to manage and log repairs for Saturn handheld devices
- Experience using or willingness to learn internal systems (Universe) for operations tracking
- Strong communication and customer service skills for face-to-face customer interaction
- Ability to work under pressure, prioritize tasks, and support warehouse operations
- Adaptability, proactive attitude, and alignment with company values (Respect, Honesty, Flexibility, Accountability)
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What We Do
DPDgroup UK Ltd is a leading express parcel delivery service provider in the United Kingdom and a subsidiary of DPDgroup, which is wholly owned by La Poste, the French postal service. The company operates the DPD and Interlink Express brands, delivering approximately 1.6 million parcels weekly for a diverse customer base, including major retailers like Superdry and John Lewis.
