Pre-Arrival Coordinator- Hilton Salt Lake City Center

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Pre-Arrival Coordinator, you’re not just handling guest logistics – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Manage pre-arrival details: Input and retrieve information from the property management system, confirming pertinent information including number of guests, room rate, room type, and arrival time. Pre-block all specific accommodation and special requests prior to arrival. Prioritize room assignments by arrival time. Make appropriate assignments of room based on guest needs. Accurately encode room keys for all airline, tour, and group pre-arrivals. Prepare welcome packs containing room keys, key packet inserts, vouchers, etc. as appropriate. Ensure that rates, comments, special/guest requests are set up correctly.
• Coordinate group arrivals: Assign suites to all VIP’s in advance. Pre-key VIP’s as applicable. Balance room type levels in advance. Work with Front Office to ensure pre-registration process for all arriving VIPs and suites booking are complete. Pre-assign all VIPs to ensure rooms are inspected and amenities are properly delivered prior to arrival.
• Manage pre-arrival billing and data: Verify credit cards for pre-arrival authorization daily. Post charges to guest rooms and house accounts as needed. Create ad hoc reservations for airline crew rooms. Modify arriving group reservations, room changes, modifications based on internal communication or guest request. Review each resume and rooming list in detail. Verify accuracy of data entered against data received for group blocks. Follow up with appropriate parties to clarify questions regarding groups. 
• Provide rooms support: Coordinate with Housekeeping and Engineering the blocking of rooms, placing rooms out of order, and changing rooms based on the hotel’s demands. Respond to guest requests on third party extranets in a timely manner.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: 

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.