Practice Manager

Our Opportunity:

At Chewy, we’re changing the veterinary care experience from the ground up! It starts by creating a culture and work environment where veterinary teams can succeed every day. With the launch of our new veterinary practices, we are looking for a full-time Practice Manager to join our Healthcare Practice Team. As a clinical team member, you’ll work in a practice designed from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care.  We offer a customer- and team member-centric work environment where, together, we deliver care that starts with a visit and lasts a lifetime! 

As a team member you’ll be part of a comprehensive pet healthcare practice that delivers connected care through a gold standard of veterinary medicine. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person. We’ll provide competitive benefits, scheduling options that fit your lifestyle, and a collaborative work environment where you can unleash your full potential! Join the team that understands that caring for the pets we love starts with greater care for our veterinary team members.

What You'll Do:

• Responsible for supporting the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions and embodying the Chewy culture to work collaboratively with your peers and deliver the pet parent WOW experience. 
• Work with regional and corporate leadership to provide optimal support and continuous development for the practice team.
• Provide staff management with a primary responsibility of overseeing their operational performance.
• Coordinate work schedules for the team.
• Demonstrate team support and care for others’ work experiences by conducting staff reviews, handling their concerns, and mentoring team members with their career development.
• Lead team coordination of inventory cycle counts and fulfill inventory needs requests.
• Engage with clients to ensure they receive the ultimate treatment and immediately resolve any conflicts or complaints.
• Ensure the equipment and clinic are well maintained, and OSHA guidelines are followed.
• Guide the team in following the practice’s Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help guide the team in improving their performance.
• Communicate clearly and respectfully with clients and team members.
• Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology. 
• Act responsibly giving the pharmacy holdings of the practice. 
• Participation in self-development courses and Chewy Vet Care required compliance training.
• Perform related duties and assignments as directed by management.
• Position may require some travel.

What You’ll Need:

• Successful completion of the CVPM program and current certification is preferred.
• Demonstrated ability to meet the qualifications for the CVPM designation.
• 3+ years of experience as a Practice Manager in practice
• Experience mentoring and leading others.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Ability to manage conflict resolution.
• Excellent verbal / written communication, observational, and analytical skills
• Thrives in a fast paced, self-starter environment.

Physical Job Requirements: 

• Standing or walking up to 80% per shift.
• Frequently lift up to 50 pounds.
• Frequently lift up to 70 pounds using an optional team lift.
• Rarely lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Compensation & Benefits:

Our salary range for a Practice Manager position is $80,000 - $91,000. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members will be eligible for an annual PTO. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations