Available Locations: Remote, US
We are seeking a highly motivated and experienced Practice Leader for our product portfolios: Application Services, Professional services to join our growing team.
Responsibilities:
- Act as a product manager of professional services specifically in: Network Services; Zero Trust; and Application Services.
- Prioritizes and executes on building offerings based on alignment with strategic vision.
- Review information gathered by PS Leaders and Implementation Managers to understand offering value propositions.
- Execute on building PS offerings based on direction from Leadership.
- Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators.
- Leads effort to create and maintain selling and delivery enablement.
- Creates service offerings that are in-line with quick wins.
- Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, E.g., Mid-Market, Enterprise, etc.
- Demonstrates good communication skills across the PS organization (Delivery Leaders, Engagement Management, Consulting Delivery) and Customer Success team.
- Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings.
- Drive the team's comprehensive understanding of Cloudflare's platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice.
Qualifications:
- Bachelor's degree in Business, Information Technology, or a related field.
- Minimum of 8 years of experience in professional services, project management, or a customer-facing role.
- Strong understanding of the professional services landscape, including both internal and partner-provided services.
- Excellent Prior work experience as a Product Manager, Practice Manager
- Knowledge and familiarity with the Software Development Life Cycle
- Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans
- Ability to quickly understand technical concepts and explain them to customer and professional services audiences (mostly technical)
- Proven ability to effectively interact with and influence senior executives and team members
- Communication, negotiation, and interpersonal skills.
- Experienced in giving and receiving constructive feedback
- Ability to thrive in a fast-paced, unpredictable environment
- Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
- Experience with Jira and Salesforce (or similar CRM tool) is a plus.
- Fluency in English (written and oral) is a must. Fluency in one or more additional regional languages is a plus.
- Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
