Company Description
Do you want your ideas to shape the technology of the future? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve the lives of people across the world.
Welcome to Bosch.
The Bosch Group operates in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology employing over 420,000 associates in 128 countries worldwide – 85,000 associates in research and development, of which nearly 44,000 are software engineers, and more than 6,000 associates in the UK and Ireland.
Job Description
Want to be part of a team offering the best service to Bosch Power Tool customers?
We are looking for the right candidate to help us achieve our goal of offering the best service, and your contribution is vital.
Areas where you can support are:
- Provide technical support to both the User and Customer Care Centre, Bosch field sales force and directly with Bosch customers
- Arranging of collections of repairs from users and answering questions about the progression of their repair
- Sending of parts drawings and correct spare parts selection
- Handling customer complaints/claims in association with our legal team
- Working with other areas of Bosch Power Tools to improve processes and efficiency
- Liaise with Bosch Service Centre repair Manager on technical topics
- Provide technical/system training to the User and Customer Care Centre
- Support central QMM dept
Qualifications
What distinguishes you
- Must have great people skills and be customer focused
- Must have excellent written English and telephone manner
- Must be able to work under pressure and show good attention to detail
- Must be proficient in Microsoft office, especially Word and Excel
- A driving licence is advantageous
- Have experience of diagnosis and repairing in a workshop environment is desirable
Additional Information
37.5 hrs a week
Role is officed based at our head office situated in Denham near Uxbridge
Hybrid working is available with up to 2 days a week being available for home office
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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