Power Platform Support Specialist
Location: Fully Remote (anywhere in the U.S.)
Job Type: FTE
Job Description:
We are seeking a skilled Power Platform Support Specialist to join our team, bringing a strong background in Microsoft Power Platform tools—Power Apps, Power Automate, Power BI, and CoPilot Studio—to deliver expert-level support and services to our customers. This role is perfect for an individual who thrives in customer-facing environments and excels at solving technical problems while building lasting relationships.
Key Responsibilities:
- Showcase deep knowledge of Power Platform tools—Power Apps, Power Automate, Power BI, and CoPilot Studio—to support customers, identify opportunities through analysis of pain points and usage trends, and tailor solutions that expand platform value.
- Manage the resolution process for customer cases, from initial investigation to final resolution, collaborating with various practice areas as needed.
- Lead customer engagements across all organizational levels, discussing technical issues, best practices, potential opportunities, roadmap strategies, and conducting informal training sessions.
- Comfortably work with, troubleshoot, and enhance solutions developed by other team members or external developers, ensuring seamless continuity of service and improvements.
- Use unused time to provide enhancements to current solutions, improving their efficiency, usability, or functionality based on customer feedback and emerging trends.
- Build strong, trust-based relationships with customers by providing reliable technical expertise and excellent customer service.
- Demonstrate strong leadership and public speaking skills, with excellent communication across email, phone, and video platforms, ensuring dependable delivery of technical solutions and simplifying complex problems.
Preferred Qualifications:
- 3+ years of experience as a Power Platform administrator, focusing on Power Apps, Power Automate, Power BI, and CoPilot Studio.
- 5+ years of experience in customer-facing or technical support roles, emphasizing customer service and technical problem-solving.
- Strong leadership and public speaking skills, with excellent communication across email, phone, and video platforms, ensuring dependable delivery of technical solutions and simplifying complex problems.
- Enthusiastic about working in a customer-facing role.
Nice to have:
- Intermediate to advanced knowledge of Power Platform tools.
- Familiarity with Azure AD, Microsoft security and compliance tools, Teams Voice, and Azure infrastructure concepts.
- Experience with Dynamics, especially focusing on the Customer Service Hub and Project Service.
Top Skills
What We Do
We’re Cyclotron. We want to welcome you to the new world of an action-oriented, modern technology consultancy.
Cyclotron was proudly founded in San Francisco in 2014 with the sole intent of accelerating the success of our clients by solving mission-critical business and technology challenges, through a proven network of industry-specific frameworks. We’re a trusted strategic partner to many innovative organizations in the financial, health and life sciences, public, retail, and technology sectors. Our solutions combined with your investment with us boosts productivity, enhances collaboration, and integrates intelligence across your entire enterprise.
