Power Platform Support Analyst

Job Overview 

The Power Platform Support Analyst supports the delivery, operation, and ongoing stability of Power Platform solutions for both clients and internal teams. The role focuses on supporting developers, managing environments, assisting with deployments, and resolving issues across live and pre-production systems. 

This role works closely with Power Platform Developers to ensure solutions are deployed, configured, supported, and maintained effectively across Dev, Test, UAT, and multiple Production client environments. While this is not a primary development role, it requires strong technical understanding to troubleshoot issues, support releases, and maintain platform stability. 

Job Details 

Work set up: Work from home 

Schedule: Monday to Friday | 8 AM to 5 PM | UK Time 

Holiday: Will follow UK holidays 

Responsibilities 

Practice Gateway Support 

• Support live environments and releases for Practice Gateway  

• Assist with deployments, upgrades, and hotfixes  

• Investigate and resolve incidents and user-reported issues  

• Support developers by validating changes and monitoring solution health  

Client Project Support 

• Support the delivery and operation of client solutions, including:  

• Practice Gateway implementations  

• Power BI reports  

• Power Platform and RPA-based solutions  

• Assist with environment setup, configuration, deployment, and post-go-live support  

Internal Improvements 

• Support and improve internal systems and data platforms  

• Maintain environments, security, and access controls  

• Reduce operational issues through improved monitoring and support processes  

Qualifications 

• Experience supporting Microsoft Power Platform, including:  

• Dataverse entities and configuration  

• Environment and solution management  

• Understanding forms, workflows, plugins, and customisations (supporting rather than building)  

• Experience with Power Automate, including monitoring, troubleshooting, and fixing failed or degraded flows  

• SQL Server experience, including writing queries to investigate data issues and support reporting  

• Experience supporting Power BI reports, datasets, refresh issues, and access  

• Experience supporting Power Apps Portals, including configurations, users, permissions, and basic Liquid / JavaScript troubleshooting  

• PowerShell experience supporting deployments, environment setup, and repeatable admin tasks  

• SharePoint support experience, including lists, libraries, permissions, and Power Platform integrations  

• Comfortable working independently, diagnosing technical issues, supporting developers, and managing priorities with minimal supervision  

• Strong technical troubleshooting and analytical skills  

• Strong communication and collaboration skills  

Preferred Qualifications 

• Experience with application lifecycle management, environment configuration, release support, and deployment tooling  

• Exposure to C# to understand plugins, integrations, and logged errors  

• Experience supporting solutions using Robotic Process Automation (RPA) tools  

• Prior experience working within Microsoft stack environments including Power Platform, SharePoint, SQL Server, and supporting C# components