The Technical Business Analyst will be responsible for designing, developing, and optimizing applications within the Microsoft Power Platform and Dynamics 365 Customer Engagement (CE) Apps to support Revenue Operations (RevOps). This role will work with stakeholders across sales, marketing, customer success, and finance to build scalable solutions that streamline business processes, improve data accuracy, and enhance automation.
This position requires expertise in Power Apps, Power Automate, Dataverse, and Dynamics 365 CE modules (Sales, Customer Service and Customer Insights - Journeys.). The ideal candidate will have experience integrating Power Platform with other enterprise applications, and a passion for driving business transformation through automation and data-driven insights.
Key Skills & Capabilities We are looking for
Please see the below as a wish list rather than a list of must haves. While having more of the below will likely support your application, we welcome applications from all backgrounds & related experience.
Technical Expertise
- Deep understanding of Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents/Copilot Studio).
- Strong experience with Dynamics 365 CE Apps (Sales, Customer Service, Customer Insights - Journeys).
- Proficiency in Dataverse, SQL, and data modeling for business applications.
- Ability to develop custom connectors and APIs for integrating Power Platform with 3rd party enterprise applications.
- Knowledge of ALM (Application Lifecycle Management) practices within Power Platform.
- Hands-on experience in Power Apps Component Framework (PCF), JavaScript, and C# for extending Dynamics 365 functionality.
Business & RevOps Alignment
- Understanding of Sales, Marketing, Customer Success and Customer Service processes to design solutions that align with RevOps objectives.
- Ability to translate business needs into technical solutions, ensuring alignment with global RevOps initiatives.
- Strong grasp of automation and AI-driven insights to optimize workflows and revenue operations.
Soft Skills & Problem-Solving
- Strong problem-solving and troubleshooting skills to resolve technical and business challenges.
- Excellent communication skills to work with cross-functional teams and non-technical stakeholders.
- Ability to document technical designs, best practices, and training materials for end-users and IT teams.
Education
- B.Sc in Computer Science or related discipline
Any one or more of:
- Dynamics 365 Fundamentals (MB-910)
- Power Platform Fundamentals (PL-900)
- Dynamics Sales Functional Consultant (MB-210)
- Customer Service Functional Consultant (MB-230)
- Customer Experience Analyst (MB-280)
- Power Platform Functional Consultant (PL-200)
- Power Platform Developer Associate (PL-400)
Why Join Us?
- Work on cutting-edge Power Platform and Dynamics 365 solutions that drive business impact.
- Be part of a growing RevOps function, driving efficiency and innovation across the company.
- Opportunity to influence global CRM strategy and technology direction.
- A collaborative, forward-thinking environment where your technical expertise will be highly valued.
What you’ll get in return
- A culture that supports true collaboration whilst embracing remote working with a company wide hybrid working week.
- Flexi-Time working hours (start working between 7:00am and 11:00am).
- Blended (home/office) approach to work.
- Approach to personal development where we encourage individuals to grow and share what they’ve learned.
- Social events, both within the department and across the company
- Home Office allowance, as the working model will be a blend of home and office working
- Generous holiday allowance with the opportunity to buy back additional holiday.
- A day off to celebrate your birthday
- Giving back is part of our culture with this in mind Mintel gives each employee 2 days per year to give to a worthwhile cause.
- Open plan office with breakout areas, coffee machines, pool table and table tennis
#LI-DB1
#LI-Hybrid
Top Skills
What We Do
Market Intelligence is what sets us apart and what defines us as a brand – literally in fact: when the company was founded in 1972 it took its name from an amalgamation of the two words. We have been defining and refining the Market Intelligence Mix ever since, to offer our clients a unique perspective on the consumer landscape ahead and a clear roadmap with which to navigate it.
So what goes into the market intelligence mix?
MARKET RESEARCH is not the only thing we do, but it is right at the core of our business. The vast range of primary research we carry out and commission is the bedrock of our market intelligence, creating data series we can assess incrementally over the long term to track trends and forecast the future.
MARKET ANALYSIS is the second key element of the market intelligence mix. Our specialist team of market analysts scours the globe for trade, industry and government data, which our statisticians then integrate into meaningful sizing models and future value forecasts for thousands of sectors worldwide.
PRODUCT INTELLIGENCE adds micro-level relevance to the macro context of our market analysis, bringing our clients real-world examples of the launches and goods that are driving the numbers.
COMPETITIVE INTELLIGENCE is the fourth pillar of our work, keeping our clients abreast of their rivals’ strategies, communications and results, to give them the understanding they need to choose the right response to gain or maintain that crucial competitive edge.
The magic happens when we pull them all together. Trend analysts, category specialists, systems developers, dedicated account teams and client servicing staff work together to provide our clients with understanding as well as knowledge.
That’s our Market Intelligence. That’s how we help businesses grow. It’s why we’re the leaders in it.
