What success looks like in this role:
Role Summary:
Installs, repairs, and provide technical maintenance for PC products and component hardware and software, primarily at customer locations. Ensures systems operate as designed, perform upgrades and maintenance as required, collaborate with technical teams, schedules services, completes administrative activities, and works directly with customers to ensure satisfaction and understanding of product functionality. Great Customer Service Skills are required.
Key Responsibilities
- Provides the full range of field engineering support for an assigned base of large and/or complex clients.
- Takes complete ownership of onsite service activities.
- Performs advanced-level maintenance on all products, including lower-complexity installation activities.
- Provides technical feedback on equipment, systems, and processes to improve service delivery.
- Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
- Identifies and resolves systemic issues within the team.
- Provides technical assistance and expertise to other team members.
- Contributes to improved client-services metrics, reporting, and documentation.
- Monitors technical and process issues and proactively recommends service improvements to management and the team.
You will be successful in this role if you have:
Qualifications
- High School Diploma or GED required.
- May require a technical certification or Associate Degree.
- Generally, 2–4 years of experience in the area of responsibility.
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- High School Diploma or GED
- Technical certification or Associate Degree
- 2-4 years of relevant experience
- Strong customer service skills
- Eligibility for U.S. export-control authorizations
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
-
Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
-
Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
-
Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
